Atos PPM Knowledge Services Can you please all the people all the time? Peter Chase, Execview Commercial Director Lindsay Cooper, Head of PPM Knowledge Services

Background Atos and Siemens came together in 2011 Complex challenge to merge two companies with differing PM approaches whilst continuing to deliver to our customers The approach PM Practitioners established best practice from both organisations Aligned to Prince2 and APM PMBoK Ditched the spreadsheets and chose a tool The timescale Continuous improvement approach – continues today Tools Methodology Training

Key stakeholders Customers Project Managers and their teams Senior Management

ATOS PM skills, methods, tools and processes PPM Professional Practice 1 – Starting up a Project 2 – Directing a Project 3 – Initiating a Project 4 – Controlling a Stage 5 – Managing Project Delivery 6 – Managing a Stage Boundary 7 – Closing a Project Qualifications Managing Successful Programmes (MSP) Management of Risk (MoR) PRINCE2 APM PMP / PMI PMP APM Registered Project Professional UK BMS based on Global Delivery Platform (GDP) External Standards: APM, Prince2, PMI

Benefits – organisational view Increased efficiency Improved risk management Improved staff capability Improved staff morale Reduction of crises Genuine continuous improvement

Benefits – customer view Increased efficiency – productive ‘Out of the Box’ approach Increased collaboration High level of control and resilience Increased Trust Common reporting with clarified ownership and visibility

Benefits – team view Reduction of effort Clarified roles and responsibilities Supportive PMO with a conscience Supporting team behaviours and heightened emotional intelligence Improved capabilities and career focus

1 2 3 4 Lessons learned Recognise mistakes Observe what works Document them 4 Share them

Lesson 1 – be business focussed Listen to your business’s needs Carefully cater for them in your method Pick a tool which can faithfully model your method, not the other way around! An off the shelf method/tool lets you concentrate on specific business and client needs Tailor according to size, complexity and risk

Lesson 1 – be business focussed Did you know…… Atos created the software that has been instrumental in scheduling the football fixtures for the 92 English Premier and Football League clubs for over 20 years Atos manages the ticket software for Network Rail, processing 136 million transactions a year Over 1000 stations in UK that use our customer information systems to deliver real time train service information to passengers Atos supports the processing of over one million electronic prescriptions for NHS Scotland every week

Lesson 2 – hold it together Once set, stick rigidly to your standards Insist on adherence Get high level sponsorship If you have new needs, or need to change: change the method and tool don’t introduce exceptions don’t let people opt out of the process

Lesson 2 – hold it together Financial Services Public Sector, Healthcare & Transport Energy & Utilities Manufacturing, Retail & Services Telecom, Media & Technology

Lesson 3 – remember where the value is Your PMs are the ones who are delivering They really know what’s going on in your business Get them involved Help them: deliver their projects develop their careers please their customers Be careful not to ask too much of them

Lesson 3 – remember where the value is

Lesson 4 – kiss then go on a journey Train people in just the basics, gain minimum compliance and deliver the essentials Make sure they start living the methodology and tools straight after training Build on basic understanding with more baby steps later Focus later training on specific initiatives Refine and continuously improve

Lesson 4 – kiss then go on a journey Basic training – methods and tools Expand and adapt

Lesson 5 – make open communication a positive Encourage openness and clarity of reporting Establish clear guidance for your RAG Status – consistency is key Use a tool that aids PM day-to-day productivity Then what’s reported is real… …not just what they choose to say on a Friday afternoon Managers quickly see how to help Open communication becomes a positive Listen Talk Understand

Lesson 5 – make open communication a positive KPI Finance Delivery & Technology Legal & Compliance Human Resources Customer Relationship Suppliers & Partners Quality Risk PPM Director

Lesson 6 – foster local skills and accountability Federate knowledge and support Hold a weekly online clinic Nurture champions and create expert groups Use PMO to connect with PMs Produce lots of guides Share Identify Capture

Lesson 6 – foster local skills and accountability

Lesson 7 – don’t re-invent the wheel Use best practices: encourage membership of APM and access to specific interest groups Use best tech: buy an integrated tool that eliminates report production effort and professionalises your community

Lesson 7 – don’t re-invent the wheel

So: can you please all the people all the time?... Customers Project Managers and their teams Senior Management

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