Cultural Changes between Netherlands – Belgium Goos Kant Partner & Managing Director Logistics - ORTEC ORTECORTEC Advanced Planning Solutionshttp://

2 ORTEC USA USA ORTEC USA USA ORTEC (HQ) Netherlands ORTEC (HQ) Netherlands ORTEC Systems Belgium ORTEC Systems Belgium ORTEC Partners e.g., in South East Asia Singapore ORTEC Partners e.g., in South East Asia Singapore ORTEC Logiplan Germany ORTEC Logiplan Germany ORTEC France France ORTEC France France ORTEC CEE Romania ORTEC CEE Romania ORTEC UK United Kingdom ORTEC UK United Kingdom ORTEC Group – Company Profile Mission: Logistic optimization:  Development (Optimization and Applications)  Integration (SAP, RedPrairie, Infor, Transics, etc.)  Implementation  Consultancy Our solutions:  Vehicle Routing & Dispatch (route optimization)  Loading optimization  Personnel / employee rostering Facts & Figures:  Over 1,200 customers  500+ employees  Turnover: 65 Million Euro (2009)  Over 20% growth yearly in last 5 years Quality is proven by our awards, e.g.:  Dutch Logistic Price Winner (2009)  Franz-Edelman runner-up for world-wide route optimization (2007, at Coca-Cola)  Most innovative IT-company (2006, NL)  Nomination Entrepreneur of the year (2007)

3 Some Ortec Customers 3

4 Approach for setting up a new region Sales Business Consultants Projects Service desk

5 Cultural changes 1. Respect from Belgium for Dutch Logistics and the Netherlands in general 2.Dutch people are arrogant: be aware and be careful 3. Assertive of Dutch people: handle with care 4. Don’t try to push 5. Speak open and relevant topics (no ‘freewheeling’) 6. More respect towards others 7. More relaxed, better food