INTUG ITU, Geneva 24 March Consumer Protection in the IP-enabled NGNs Sergio Antocicco Chairman INTERNATIONAL TELECOMMUNICATIONS USERS GROUP ITU New Initiatives Workshop: What Rules for IP-enabled NGN?

INTUG ITU, Geneva - 24 March contents about INTUG NGN – some considerations a possible scenario technical problems standardisation interconnection interoperability conclusions

INTUG ITU, Geneva - 24 March what is INTUG? members –national associations –corporations –individuals activities –ITU and WTO –OECD –APEC TEL, CITEL and EU

INTUG ITU, Geneva - 24 March our aims real and effective competition genuine choice for users lower prices higher quality more innovative services constructive co-operation with –international bodies –governments –regulators

INTUG ITU, Geneva - 24 March NGN definition (ITU-T) a Next Generation Network is a packet-based network able to provide telecommunication services, able to make use of multiple broadband, QoS-enabled transport technologies and in which service-related functions are independent from underlying transport-related technologies. it offers unrestricted access by users to different service providers it supports generalised mobility which will allow consistent and ubiquitous provision of services to users Source: ITU-T SG 13

INTUG ITU, Geneva - 24 March NGN definition (ETSI-TISPAN) a multi-service, multi-protocol, multi-access, IP-based network secure, reliable and trusted an enabler for Service Providers to offer: – real-time communication services – peer-to-peer and client-server – nomadicity and mobility of both users and devices – interoperability between legacy and next generation services and networks regulatory compliance (e.g., lawful interception, number portability and emergency services)

INTUG ITU, Geneva - 24 March The NGN architecture

INTUG ITU, Geneva - 24 March Access technologies

INTUG ITU, Geneva - 24 March IP numbering:IPv4 >> IPv6

INTUG ITU, Geneva - 24 March Interested parties Operators: – cost savings – new services and revenues – possibility of a new regulatory environment Enterprises: – fast return on investment – new value-added functionalities Consumers: –lower prices –life-style choices –exciting devices and services

INTUG ITU, Geneva - 24 March outstanding issues continuing power of incumbents (some have already an NGN like internal network) possible creation of oligopolies Long distance and local loop unbundling Multi services networks

INTUG ITU, Geneva - 24 March A possible scenario access via one single line (broadband) using several devices: from the classical telephone, to TV set, PC, video and multimedia boxes easy access to the Internet at high speed high quality video, general entertainment interactive learning new services (to be invented).....

INTUG ITU, Geneva - 24 March A possible scenario From the users’ perspective, the convergence of services will enable the emergence of the seamless service concepts, where users can access their “tailored set” of services from any type of access network. End-to-end QoS is one of the most important user requirements

INTUG ITU, Geneva - 24 March A possible scenario connecting inanimate objects to networks networks and networked devices become ubiquitous electronic tags (e.g. RFID) and sensors extend the communication and monitoring potential of the “network of networks”

INTUG ITU, Geneva - 24 March Not simply a new network fixed broadband: – corporate – residential wireless broadband networks: – Wi-Fi – WiMAX cellular voice and data networks digital broadcast networks (DAB, DVB, terrestrial, satellite, handheld) (re-)distribution (Wi-Fi and UWB): – office and residential – Personal Area Networks (PANs) – car networks

INTUG ITU, Geneva - 24 March Some technical problems for interconnection Latency –the time it takes a bit of data to get through a network link jitter –the weighted average of the latency difference between every pair of consecutive packets received jitter particularly affects the performance of real-time applications such as streaming video and audio

INTUG ITU, Geneva - 24 March Some technical problems for interconnection If latency and jitter are tuned by each Operator in order to supply a good QoS to their customers, interconnection with other Operators’ networks may produce poor overall performance and decrease dramatically the QoS

INTUG ITU, Geneva - 24 March Loch Lomond Accord agreement from between users and VPN providers service management and end-to-end fault diagnosis and ownership administration and billing: – one stop shopping – one stop billing synchronised private numbering for On- net to On-net calling calling line identification (CLI) and ringback-when-free

INTUG ITU, Geneva - 24 March Standardisation very complicated work at: – ITU SG 13 – ETSI TISPAN – 3GPP – etc. impossible to assess: – user needs – implications of standardisation driven by: – manufacturers – operators

INTUG ITU, Geneva - 24 March interconnection well established rules for: – conventional networks – IP data networks for NGNs interconnection we must refer to: – price – quality of service – interworking

INTUG ITU, Geneva - 24 March interoperability services must be available on the networks to which users have access devices and networks must interwork network selection criteria: – the cheapest – the best quality – security – reliability Administrative and billing implications

INTUG ITU, Geneva - 24 March interoperability relating to network capabilities: – Network Address Translators and firewalls – routing tables – Quality of Service capabilities and interconnect – network coverage – termination capabilities related to accessing services and content: – unnecessary software and service bundles – tunnelling – filtering mechanisms and digital rights – end-user devices – content

INTUG ITU, Geneva - 24 March interoperability relating to user information: – authentication, single log-on and user profile management – customer billing information – access to customer information systems – resolution of names and numbers through customer identity systems – functions for determining location

INTUG ITU, Geneva - 24 March conclusion NGN: one network paradigm is not appropriate NGN creates complex problems of: – access – interconnection – interoperability no clarity about the protection to: – consumers – enterprises

INTUG ITU, Geneva - 24 March conclusion For Users, some principle must be fullfilled: Cost orientation Widest choice Transparency in QoS and tariffs Opt-in rule Users expect a demand driven mechanism, but, until now, little evidence of that

INTUG ITU, Geneva - 24 March thank you Sergio Antocicco INTUG tel fax VoIP Skype e VoipCheap: sergiotlc VoIP dial-in: