Managing Yourself During A Conflict

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Presentation transcript:

Managing Yourself During A Conflict

Conflict Situations Some examples of Conflict Situations are:

Group Research In your Groups review the document on Responding to Conflict Focus on determining the differences between: Soft Responses Hard Responses Principled Responses & The 3 different types of outcomes **Highlight or Underline the KEY points on the handout** / /2178

WIN- Win Think of examples of the following: Lose-LoseWin-LoseWin-Win

Active Listening Practice _pages/ _pages/1181

Role Plays In your groups design two different role plays. In one role play you should demonstrate active listening skills. In the 2 nd role play your group should demonstrate assertive skills (I messages)