Introduction of Problem Event. Lisa is on the phone talking to 3 East to give the receiving nurse report on her patient.

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Presentation transcript:

Introduction of Problem Event

Lisa is on the phone talking to 3 East to give the receiving nurse report on her patient

Lisa seeks out Betty to talk over what just happen on the phone. Betty is Lisa’s “nurse buddy” today.

Lisa and Betty talk to Gayle, the nurse manager and bring her up to date about what happened. They give her the name of the receiving nurse and the unit and ask for help. I am going to respond and not react, Respond and Not React. OK, that was 10 seconds

Lisa comes back and the face-to face report is not without interruption and confusion. Lisa and Betty decide to talk with Gayle, their nurse manager again.

Lisa gives the charge nurse the report that she wants to give. The team starts to make a plan.

Lisa is feeling supported and the team is ready to go out and “find the facts”

Board of Directors Corporate CEO Executive Team Vice Presidents Acute Care Services Home Health/Hospice Services Information Technology Long Term Care Services Marketing & community Outreach Mental Health Services Chiefs Compliance Officer Financial Officer Medical Officer Nursing Officer Quality Officer Revenue & Accounting Medical Staff Medical Staff Services Directors Directors of Pharmacy (4) Directors of Nutrition (4) Directors of rehabilitation (4) Director of Laboratory Director of Imagining Director of Performance/Quality improvement 7 informatics Director of Education