Yikes! How Can I Answer That Question? The “Go To” Resources every Staff Member should Use Daily February 2014

True Story: “Is there someone at the Ogden FamilySearch Library who can tell me about researching records in Italy?”

Appropriate? Useful?  No one here does Italian research. Sorry.

 Let me ask. Does anyone here know about Italian research? Supervisor?

 No one here does Italian research. Sorry.  Let me ask. Does anyone here know about Italian research? Supervisor?  Brother Dorigatti used to work here; he knew, but now I don’t know anyone who does that kind of thing.

 No one here does Italian research. Sorry.  Let me ask. Does anyone here know about Italian research? Supervisor?  Brother Dorigatti used to work here; he knew, but now I don’t know anyone who does that kind of thing.  Sister Hanson must know.

Discussion Time: What would you tell this patron?

Don’t panic. You have all the resources you need to answer most questions.

 You don’t need to know it all. You do need to know where to go to find it.

Don’t panic. You have all the resources you need to answer most questions.  You don’t need to know it all. You do need to know where to go to find it.  You can guide patrons to a few vital resources. We don’t need to do their work for them; we can show them where to find the information they need in order to do it themselves.

Teach Patrons about these Resources. The Research Wiki

Teach Patrons about these Resources.

The Card Catalog

You can direct the patron to records and to methods that will bring him success.

Where do I find the Research Wiki, the Learning Center, and the Catalog? There is always more than one way to the good places in the FamilySearch website. Find your favorite way and practice here and at home. Soon it will be easy!

I want to find the Research Wiki. Where is it? Do you like to use the Family History Center Portal to find information?

Where is the Learning Center?

Where is the Catalog?

Maybe you are in the habit of using the Ogden FamilySearch Library site to find things. The Research Wiki is there too, just click the “Research” button below the photo.

Select “Church Sites” from Ogdenfsl.org to find: FLS PORTAL Family History Library Catalog FamilySearch.org And many other interesting sites.

Maybe you like to start with FamilySearch.org. Where is Wiki? Hover over the “Search” word up above the photo and the dropdown menu will give you two of the sites you need.

Notice that there is a link in the dropdown menu under search to both the Wiki and to the Catalog.

This is the same drop- down menu that appears from the “Search” button at the top of the Portal page.

One very important button: “Get Help”

From this “Get Help” menu, find both Learning Center courses and the Wiki

Is there someone at the Ogden FamilySearch Library who can tell me about Italian research?

Absolutely! Everyone here can help you find the resources you will need to see success; and it won’t take long.

We all need to learn where these great helps are located and how to use them.  The FamilySearch Research Wiki  The FamilySearch Learning Center  The FamilySearch Catalog  Take the time to show every patron you help where these resources are located, and remind them that they are available on the internet anywhere.

At least 3 places to find Answers to the questions patrons ask us everyday.  fhc.familysearch.org to access the Family History Center Services Portal  Ogdenfsl.org to access the Ogden FamilySearch Library website  FamilySearch.org to access the church’s online family history site

Explore these sweet helps on your own and practice finding them readily. Today’s Assignment