APPA B&F Conference – Jacksonville, FL Overview of Recruiting and Retention Strategies at Harris September 21, 2004 Jerry Canada, Jr.

APPA B&F Conference – Jacksonville, FL Agenda Recruiting Issues Retention Issues Knowledge or Information Sharing Final Comments

APPA B&F Conference – Jacksonville, FL Recruitment Starts by attracting good candidates IT workers have tremendous flexibility Job/Organization must be attractive Good hiring strategies are not IT specific Structured interview process

APPA B&F Conference – Jacksonville, FL Factors Effecting Job Attractiveness Trends in technology Geography Personal Perception of Industry Compensation Work Environment Advancement Opportunities Employee Morale External:Internal:

APPA B&F Conference – Jacksonville, FL What type of IT candidate are you going to hire? Two schools of thought IT resources with specific tech skills General IT resources and training on needed skills Both approaches are valid

APPA B&F Conference – Jacksonville, FL Hiring Strategies Define the position using a Position Scorecard Example: 2 years Delphi experience Close 10 trackers per month Write design documents with input from end users Handle level 2 support Be able to travel 10% of the time Have had at least 2 undergraduate accounting courses with a B or higher

APPA B&F Conference – Jacksonville, FL Structured Interview Useful on all types of candidates Goal is to focus on only the follow questions: What was the mission? What were the accomplishments? What were the failures? Who were the people?

APPA B&F Conference – Jacksonville, FL Technical Skills Assessment 45 minutes written test Sample questions: Time: 20 minutes Q 1. Given the following table structures please write a SQL statement to find all items ordered from vendors outside of NY that cost more that $ Purchase Orders TableVendor Table Order NoVendor No Product NoVendor Name Vendor NoVendor Address QuantityVendor State Item PriceVendor City Received Date

APPA B&F Conference – Jacksonville, FL Technical Skills Assessment (cont.) Q.2 Please write the necessary SQL statement(s) to populate the Results table with the consumption information from the Readings table for all meters in the Meters table that are currently active. Meter TableReadings TableResults Table MeterNoMeterNoMeterNo MeterStatusReadDateReadDate MeterInstallConsumption1TotalConsumption MeterTypeConsumption2MeterType MeterManufactrReadBy RouterNo

APPA B&F Conference – Jacksonville, FL Retention Is zero percent attrition ideal? Are all workers equal? How do you know who to keep?

APPA B&F Conference – Jacksonville, FL Is zero percent attrition ideal? I believe no Benefits of attrition Particularly in IT, new people present the opportunity to introduce new ideas, and processes Is there an ideal amount of attrition?

APPA B&F Conference – Jacksonville, FL Marginal Star Workhorse Deadwood Productivity Trainee Problem Child Potential Are all workers equal?

APPA B&F Conference – Jacksonville, FL D’Aprix’s Hierarchy of Information Needs Does anybody care? What is our mission? How are we doing? How can I help? What is my job? How am I doing?

APPA B&F Conference – Jacksonville, FL How can I Help? What is our mission? How are we doing? Does anybody care? How am I doing? What is my job? D’Aprix’s Hierarchy of Information Needs

APPA B&F Conference – Jacksonville, FL How do you know who to keep? Top Grading Ranking of A,B or C for all members of your team Talent Review Ranking, Potential, Action Plan Items

APPA B&F Conference – Jacksonville, FL How do you know who to keep? An ‘A’ person is just not a type ‘A’ personality C players should be moved in set time period

APPA B&F Conference – Jacksonville, FL Knowledge Transfer

APPA B&F Conference – Jacksonville, FL Knowledge Transfer Not very structured/formal at knowledge transfer External/Internal Training Corporate Knowledge base Tap into Customer experience