MSL Slide Template V1.0 Network Managed Operations Build a Better Business Phase 2 Changes to the Network Managed Operations and Field, Plan & Build Organisations (NMO & FP&B) Produced by Tim Naylor

Detail of change to current teams Currently within NMO & FP&B some functions are not aligned to the correct group. i.e. some data configuration & Provisioning Admin functions being carried out in Technical Support Back-Office teams, whilst having Planning engineers performing Operational functions ( Ops & mtce tasks and on-call /OOH duties). To progress the original BBB approach, we propose to realign functions and re-organise teams so that the appropriate function sits in the appropriate area within the specific MSL Business Groups, with the appropriate engineering resource being reallocated where most appropriate. Currently there are stove-piped Transmission Planning roles within the KCOM National & KCOM Hull Networks, whilst also expecting the Hull-specific planning team to carry out Ops & Mtce functions. We therefore plan to move 2xFTE (who perform a shared Planning/Ops role) into Operations & retain 2x FTE within Planning – the Transmission planning function could then cover the whole of the KCOM contract. The 2x FTE transferring to Ops will join the present 2x Broadband Ops engineers to provide additional support for the new Hull NGA which we presently do not have sufficient resource for( currently only 2x FTE) as well as providing the combined transmission & broadband ops support duties. We propose to realign Internet datafill duties within NMO (along with the appropriate FTE)to the existing datafill group within FP&B. We will move the Internet Support Admin function to the existing Technical Support Group within FP&B, and focus the engineer on to the WLR resolver group function which is currently at risk due to increases in workload volumes within that area. Additional FTE has been requested for this team so this alleviates the immediate resource issue To facilitate the moves we will undertake a “stepped change” through the transition phase with full engineering involvement & input as part of the transition. We foresee no effect on any individuals’ current T&C’s contractually or changes to their contractual working hours or location also, therefore minimal impact to all people. All the proposals above already have been discussed & agreed with the CWU via HRBP within MSL. MSL Slide Template V1.0

Impact if not making the changes These changes are part of the original BBB changes and as such if we do not progress then it undoes the Technical Back Office plans for supporting the new BRAS and forthcoming NGA network. We would need to unpick the existing organisation and totally review current setup thus removing any BBB changes previously made. Without making the changes then it affects the ability to setup an escalation call out rota because the managers in Hull will have to continue to support BRAS as engineers and not be able to move on to Management call-out. Without moving the Internet teams responsibilities then there will be no WLR support and as such additional FTE will be required as per Chris Sage’s volume data Without making these changes then we will continue to have people sitting in the wrong teams job-role wise and as such, this affects the efficiency of the teams and causes issues with succession planning. The team are expecting the changes and it has been reviewed as part of BBB with the CWU so if we don’t progress then we need to urgently position this otherwise we will be hit badly on CARE once again in both NMO and Planning. MSL Slide Template V1.03