LCPM Initiative Copenhagen, 17 March 2005 Walter van DijkPekka Linna SURFnet, the NetherlandsCSC, Finland

2 Agenda Ratio of the LCPM initiative History and plans Discussion on potential for inter-NREN cooperation Agenda for

3 Ratio for LCPM Average NREN customer-base (universities and research-institutions) is becoming more critical towards the NREN service portfolio Logical development now that: - (high-speed) connectivity and associated services are “mission-critical” for a growing number of users and/or - commercial ISP’s are closing the gap (financial, technological, services) with NREN’s Hence: NREN service portfolio should align with existing and future customer requirements!

4 LCPM from an NREN perspective Conduct Feasibility Study Customer notice of change in in portfolio Clearance for new service Phasing out of service Turn-off service Service- development Operational service Service phased out Technology Assessment Technology- developments Customer requirements Life- Cycle

5 History of the interaction and future plans History and plans in 2005: -BoF meeting at TNC2004 in Rhodes - open discussion on many LCPM topics - mailing list -BoF meeting at Nordunet2005 -BoF meeting at TNC2005 in Poznan -Track on LCPM-issues at TNC2005 -LCPM workshop in Q Request for TERENA Taskforce?

6 Potential for common ground Exchange of ideas and best practices - introducing new services (cook-book?) - marketing of slowly adopted services (multicast) - discontinuing services (cook-book?) - procedures for lifecycle- and portfolio management Comparison of existing service portfolio’s is expected to lead to synergy: - copying successful services (anti-spam?) - co-management of existing services (Listserv?) - co-buying of new or improved services (News?)

7 Other potential issues Tariff models used within NREN’s Service Level Agreements Best practices for account management and/or customer service Common language for new service development Which services should be run “in-house” and which can be subcontracted to third parties or acquired on a commercial basis? Cooperation in writing white-papers, user guides, training etc. (overlap with TR-PR?) Connection models used (type of connections, demarcation point definitions etc.) Role NREN versus role commercial ISP’s (competitors, partners, customers, suppliers?)

8 Ways for interaction in the future (BoF) sessions at TNC and other networking conferences Mailing list for ad hoc questions (”How do you do this in your NREN …”) List of contact people in different NRENs at the Terena website for direct contacts Service Level Agreements, portfolio- strategies, product management models at the Terena website Workshops on specific topics for interested NRENs

9 Questions? Should the LCPM initiative only deal with wholesale services or also with retail services? Is there enough common ground for further cooperation? How do we structure this cooperation (initiative, taskforce)?

10 To be continued: at TNC2005 Sunday 5 June 9.00 – hrs: BoF-session on LCPM Wednesday 8 June – hrs: Session on services that NREN’s should provide