IT Essentials 1 Chapter 13 JEOPADY Questions by R. Prensky and students Pinetree Secondary School Coquitlam, BC, Canada

RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands Laptop Repair Wireless Preventative Maintenance Trouble- shooting ► ► ► F i n a l J e o p a r d y ◄ ◄ ◄ Batteries/ Docking Stations Storage / Storage / RAM

Question Capable of handling voice and data and are ideally suited for connecting the devices like hands-free headsets Wireless 100 A: What is Bluetooth?

Question A: What is 500Kbps? Typical download speed in high-speed satellite network connections Wireless

Question A: What is Broadband optical telepoint? Transmission that can handle high- quality multimedia requirements Wireless 300

Question A: What is Enhanced Data Rates for GSM Evolution (EDGE)? Provides increased data rates and improved data reliability Wireless 400

Question A: What is 54 Mbps and 100 feet (30.5 m)? Maximum data rate and range of the most common Wi-Fi implementation Wireless 500

Question A: What is a Customer Replaceable Unit (CRU)? Parts that can be replaced by the customer Laptop Repair

Question A: What is backlight? If the _______ has failed, the screen is only visible when looking at it from an angle. Laptop Repair 200

Question Laptop Repair 300 A: What is Original Equipment Manufacturer? OEM

Question A: What is an inverter? Produces the high voltage required by the backlight. Laptop Repair 400

Question Laptop Repair 500 A: What are motherboard, CPU, RAM, Power Supply, Peripheral, Bus Device, System Drive? List three FRUs

Question A: What is form factor? New batteries must use the same ___________ as the old battery. Batteries/Docking Stations 100

Question A: What is charge the battery to maximum capacity? After a battery is discharged, this needs to be done. Batteries/Docking Stations 200

Question A: What is Ni-Cad and NiMH? Two types of rechargeable batteries that should be occasionally discharged to completely remove the charge memory. Batteries/Docking Stations 300

Question A: What is PCI cards, additional hard drives, optical drives, and floppy drives. A docking station is advantageous over a port replicator because it provides the ability to connect to these. (Choose 2) Batteries/Docking Stations 400

Question A: What is a docking station port or USB port? Two methods of connecting a laptop to a docking station. Batteries/Docking Stations 500

Question A: What is Firewire external hard drive, External USB hard drive, DVD/CD. Two methods of external storage for laptops. Storage/RAM 100

Question A: What is the POST screen, BIOS, or System Properties window? This is where you confirm that you RAM is installed correctly. Storage/RAM 200

Question A: What is behind a cover on the underside of the case? This is where laptop RAM is usually installed. Storage/RAM 300

Question A: What is ESD? Remove the battery and unplug before installing RAM to avoid damage related to this. Storage/RAM 400

Question A: What is Small Outline Dual Inline Memory Module. SODIMM Storage/RAM 500

Question A: What is Software Updates? A preventive maintenance schedule for laptops should include procedures for cleaning, hard drive maintenance and ___ Preventative Maintenance 100

Question A: What is ammonia? Never use cleaners that contain this. Preventative Maintenance 200

Question A: What are Disk Cleanup and Disk Defragmenter? Windows XP has two programs that help clean up the hard drive: Preventative Maintenance 300

Question A: What is Compressed Air? Used to remove dust from a laptop keyboard. Preventative Maintenance 400

Question A: What is: 1. Select the hard drive that you want to clean. 2. Right-click and choose Properties. 3.On the General tab, click Disk Cleanup? The steps to run Disk Cleanup: Preventative Maintenance 500

Question A: What is Verify the obvious issues? The second step in the Troubleshooting process Troubleshooting 100

Question A: What is Have the user completely discharge the battery, then fully recharge it? A user reports that the laptop battery needs recharging more frequently than when it was new. Troubleshooting 200

Question A: What is Error Messages, Beep Sequences, LEDs, or POST? One source of information when in the “gather data from the computer” stage. Troubleshooting 300

Question A: What is Close with the customer? The final step of the troubleshooting process Troubleshooting 400

Question A: What is Advise the customer to take the laptop to a repair centre or return it to the manufacturer? The laptop keyboard no longer works. Troubleshooting 500

Question A: 50 kbps? Typical satellite Internet upload speed Final Jeopardy