Knowledge Organization or Information Organization? A Key Component of Knowledge Management Activities Gobinda G. Chowdhury Graduate School of Informatics Department of Computer and Information Sciences University of Strathclyde, Glasgow, UK

Outline Knowledge or Information Management Knowledge or Information Management Information Organization Information Organization Various Approaches to Information organization Various Approaches to Information organization Problems of Information Organization in the context of KM Problems of Information Organization in the context of KM Further research Further research An Interface for Corporate IM/KM An Interface for Corporate IM/KM Discussions Discussions

Information Organization The success (of an IM or KM) will largely depend on how efficiently we can organize, and provide access to, all the different varieties of information that are required for the day-to-day business operations as well as for making strategic business decisions The success (of an IM or KM) will largely depend on how efficiently we can organize, and provide access to, all the different varieties of information that are required for the day-to-day business operations as well as for making strategic business decisions There are various approaches to organizing information There are various approaches to organizing information

Knowledge Management: Key Characterisitcs KM deals with knowledge from external as well as internal sources including documents and databases KM deals with knowledge from external as well as internal sources including documents and databases KM systems embed and store knowledge in business processes, products and services KM systems embed and store knowledge in business processes, products and services KM systems’ objective is to promote growth, transfer and share of knowledge within the organization KM systems’ objective is to promote growth, transfer and share of knowledge within the organization KM systems aim to assess on a regular basis the knowledge assets of an organization and its impact. KM systems aim to assess on a regular basis the knowledge assets of an organization and its impact.

KM or IM? KM rests on two foundations: KM rests on two foundations: management of information and management of information and effective management of work practiceseffective management of work practices the goal of a knowledge management system is to manage information for achieving the objectives of an organization. the goal of a knowledge management system is to manage information for achieving the objectives of an organization.

Approaches to Information Organization Library-based approaches Library-based approaches Expert Systems approaches Expert Systems approaches Mathematical approaches Mathematical approaches

Library-based Approaches Classification schemes Classification schemes Like DDC, UDC, CC, LC, etc. that were designed to organize information resources on the library’s shelvesLike DDC, UDC, CC, LC, etc. that were designed to organize information resources on the library’s shelves These tools are also used for organizing Internet informationThese tools are also used for organizing Internet information Subject heading lists and thesauri Subject heading lists and thesauri Like LCSH and various subject-specific voc. Control tools that were designed to organize information on library catalogues and databasesLike LCSH and various subject-specific voc. Control tools that were designed to organize information on library catalogues and databases These tools are also used for organizing Internet informationThese tools are also used for organizing Internet information

Information Organization tools used in DLs and Subject gateways Biome NLM Subject headings and MeSH BUBL Dewey Decimal Classification CyberDewey Cyberstacks Library of Congress Subject Headings EELS and EEVL Engineering Information classification Infomine Library of Congress Subject Headings Renardaus Dewey Decimal Classification Scorpion Scout report Library of Congress Classification and Library of Congress Subject Headings SOSIG Humanities and Social Science Electronic Thesaurus

Expert Systems or knowledge- based approaches e.g. frames, semantic networks, etc.e.g. frames, semantic networks, etc. Several knowledge-based systems have been developed using these approachesSeveral knowledge-based systems have been developed using these approaches A recent example includes the knowledge-based information organization in AskJeevesA recent example includes the knowledge-based information organization in AskJeeves

AskJeeves

Mathematical Approaches Clustering is a technique used for organizing information Clustering is a technique used for organizing information Recent examples include Vivisimo, Kartoo, etc.Recent examples include Vivisimo, Kartoo, etc.

Information Organization using Visualization tools: Vivisimo

Information Organization using Visualization tools: Kartoo

Knowledge Organization Using Ontology: a Project using Protege

Problems of Knowledge Organization in the Context of KM Variety of information internal or external databases, messages, memos, minutes of meetings, etc.; documents available in the restricted as well as public domain Location of information local as well as remote, on the corporate intranet, on the Internet Corporate Culture and Work Patterns who are going to use the information, the task or the purpose for which they are going to use them, and the overall organizational framework that controls the work environment and culture

Further Research Identification of information resources: documentary and human Identification of information resources: documentary and human Creation of an ontology using the standard tools and corporate work culture Creation of an ontology using the standard tools and corporate work culture Visual knowledge map of information resources Visual knowledge map of information resources A task-based one-window information access system A task-based one-window information access system

An Information Access System for KM

Discussions Questions? Questions? Thank You! Thank You!