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Group Name: Cloudy Life ID Program Maruf Akter 10202057 BBA Sahanaj Parvin 10202072 Mahbuba Akhter 10202087 Shamsur Nahar 10202089 Farid Ahmmed 08202017

Title of the study IFIC Bank Ltd.

Problem statement Exploring the Customer Attitude toward the Service Provided by IFIC Bank Limited

Object of the study a. Broad Objective: The first and foremost objectives of this report is to exploring the Customer Attitude the services provided by IFIC Bank Ltd-International Financial Investment bank Limited. b. Specific objectives: Find out the financial services provided by IFIC Bank Limited. Identify the customer of IFIC Bank Limited. To identify the attitude of the customers toward the general banking services provided by IFIC Bank Ltd. To identify the attitude of the customers toward the profit on financing of IFIC bank Limited. Find out the problem customer are commonly facing at present. Find out the competitive performance provide IFIC Bank Limited to their customers. Give some Recommendations on the basis of research findings Of IFIC Bank Limited.

Bank's Mission They are committed to the welfare and economic prosperity of the people and the community, for they drive from them their inspiration and drive for onward progress to prosperity They want to be the leader among banks in Bangladesh and make their indelible mark as an active partner in regional banking operating beyond the national boundary.

Theoretical Framework Corporate Banking: IFIC Bank is providing a wide range of financial services, offering specialist advice and products to corporate clients to meet diverse demands of changing market scenario. SME Banking: The growth of Small and Medium enterprises (SMEs) in terms of size and number has multiple effects on the national economy, specifically on employment generation, GDP growth, and poverty alleviation in Bangladesh. Under SME Bank there have some program…… Easy Commercial Loan Transport Loan Commercial House Building Loan Possession Right Loan Contractor's Loan Bidder's Loan Working Capital Loan Project Loan Loan against Imported Merchandize (LIM) Women Entrepreneur's Loan (Protyasha)

Cont. IFIC Bank Treasury Division: The funds Division of IFIC Bank is engaged with Cash Management, Liquidity Planning and Liquidity Protection. Airtel signs corporate agreement with IFIC Bank: Airtel has signed an agreement with IFIC Bank to provide complete telecommunication services under its corporate package.

Methodology The study was conducted based on both primary and secondary data. The sources of those data are stated below: Primary Sources Secondary sources

Result discussion The Research study has been conducted on “Exploring the Customer Attitude toward the Service Provided by IFIC Bank Limited”. From the above discussion of the study I would like to conclude that IFIC Bank is first private commercial Bank in Bangladesh, that provide number of services to their customers. In regard to competitive return on their investment, most of the clients were, however, satisfied.

Conclusion Most of the individual customers’ attitude is constructive toward the services of IFIC bank Limited. On the other hand most of the customers are completely satisfied on the services of this Bank. Customers mention that although interest rate of IFIC bank Limited is not higher than other banks but different changes and commissions are less then others Banks. In respect of quick and efficient Services from IFIC, client are not entirely dissatisfied, even through it was a reliable bank to its most of the clients.

Recommendation As most of the respondents have identifies that, to provide a particular service is consuming more time, which is not expected on modern Banking system. So we wosuld like to recommend that IFIC bank Ltd. should provide the efficient services for their important customers. Staffs are the most important resourced for effective Banking activities. So they should more and more prompt to provide qualitative services for their present and future customers of their Banks’.

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