1Convergence_Internal © 2001, Cisco Systems, Inc. IP Telephony ROI Case Studies

2 Screenshot of ROI Summary Deployment Details Single-site educational institution 720 phones Old environment consisted of a mix between Centrex and PBX Analysis includes costs of data network upgrade ROI Findings Payback – 8 months Total Technology Benefit- $1.4M over 5 years ROI Drivers: Saved $800K in PBX equipment, maintenance and installation costs Able to significantly improve communication services to students that generated $324K of revenue per year Reduced Moves, Adds and Changes by $24K annually Menlo College ROI Case Study

3Convergence_Internal © 2001, Cisco Systems, Inc.