Chapter 13 Intervention Creating Alliances. The Power of Alliances Among clients sharing the same issues and interests Within clients' support networks.

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Presentation transcript:

Chapter 13 Intervention Creating Alliances

The Power of Alliances Among clients sharing the same issues and interests Within clients' support networks Among clients and their service providers Among professionals (indirect benefit for clients) © 2013 Pearson Education, Inc. All rights reserved.

Developing Alliances Through Groups Creates synergy Groups become new resources Stimulating ideas, feelings, and experiences © 2013 Pearson Education, Inc. All rights reserved.

Groups and Empowerment Vehicles for –Personal growth –Skill development –Environmental change Traditional vehicle for empowering those who are oppressed © 2013 Pearson Education, Inc. All rights reserved.

Facilitating Group Functioning Workers use skills to –Conceptualize and initiate the group –Develop the system of mutual aid essential to the group's success –Mediate interactions among group members and between the group and its environment © 2013 Pearson Education, Inc. All rights reserved.

Mutual Aid in Groups: Mutual Aid Processes Sharing data Dialectical process Lend courage Similar experiences Reciprocal effects © 2013 Pearson Education, Inc. All rights reserved.

Mutual Aid in Groups: Mutual Aid Processes Holds members accountable Individual problem solving Rehearsal Strength in numbers © 2013 Pearson Education, Inc. All rights reserved.

Self-Help Groups Individuals with similar concerns join together as resources for one another Facilitated by peers Resources for –Helping individuals with specific issues –Strengthening sense of belonging Integral to empowerment © 2013 Pearson Education, Inc. All rights reserved.

Social Action in Groups Mezzo- and macro-level change Emerges from the processes of mutual aid Participants identify interconnections between –Personal difficulties –Public issues © 2013 Pearson Education, Inc. All rights reserved.

Social Support Offers protection from stress Provide opportunities to –Participate in social activities –Establish relationships –Enhance interpersonal skills © 2013 Pearson Education, Inc. All rights reserved.

Worker's Roles in Encouraging Social Support Designing conducive environments –Enhancing social relationships Enhancing interactional skills –Clients who recognize their interpersonal skills & abilities carry confidence into relationships Activating natural helpers –All communities contain natural helpers © 2013 Pearson Education, Inc. All rights reserved.

Case Management: Client-Service Alliances Case management services –Organize, coordinate, and sustain a network of formal and informal supports and activities Intent: Optimize functioning Focus: People with multiple needs Approach: Individual or team © 2013 Pearson Education, Inc. All rights reserved.

Impetus for Case Management Deinstitutionalization Decentralization of services Clients with multiple needs Fragmentation of services Nature of informal social supports Press to contain costs © 2013 Pearson Education, Inc. All rights reserved.

The Purpose of Case Management Facilitate client’s services & coordinate continuum of client-centered care Client-Focused Microlevel Tasks Service Delivery Mezzolevel Tasks Policy Practice Macrolevel Tasks © 2013 Pearson Education, Inc. All rights reserved.

Case Management: Activities with Clients Outreach Planning clients and other professionals Linking clients with resources Advocacy © 2013 Pearson Education, Inc. All rights reserved.

Case Management: Delivery System Activities Coordinating services –Ensure that services are responsive to clients’ needs Relating to other professionals –Workers use skills to enhance the relationships of clients with resource systems Building responsive networks of services © 2013 Pearson Education, Inc. All rights reserved.

Workers' Resources for Case Management Knowledge about the consumers Knowledge about programs and services –Eligibility requirements –Costs –Restrictions –Application procedures –Availability © 2013 Pearson Education, Inc. All rights reserved.

Case Management: Critical Issues and Ethical Dilemmas Who's in charge of decision-making? What are the implications of managed care? How do case managers preserve confidentiality? How effective are case management services? © 2013 Pearson Education, Inc. All rights reserved.

Service Delivery Alliances Building interagency coalitions Teamwork Well-conducted meetings –State purpose –Follow an agenda –Complete business within the specified time © 2013 Pearson Education, Inc. All rights reserved.

Service Delivery Alliances Alliances within Organizations –Supervision; Peer review ; Consultation Job Stress and Burnout –Working effectively within bureaucracies –Shaping the work environment –Stress management © 2013 Pearson Education, Inc. All rights reserved.

Professional Memberships & Technology Collegial support –Cushions effects of stress; Reduces isolation –Assuages effects of burnout Professional affiliations –National Association of Social Workers –Canadian Association of Social Workers Alliances Through Technology © 2013 Pearson Education, Inc. All rights reserved.