Template v5 October 12, Copyright © Infor. All Rights Reserved. 1 Supply Chain Innovations for Next Generation SC 2014 Nimish Desai Director – SCM Solutions - Infor

Template v5 October 12, Copyright © Infor. All Rights Reserved. Key business challenges Pressure to bring down costs Service Excellence Changing market demand Lack of visibility across execution Inaccurate reporting The perfect order, every time Better, faster, cheaper

Template v5 October 12, Copyright © Infor. All Rights Reserved. Major Trends Explosion of Middle Class consumer Explosion in Omni Channel Commerce Collapse of Metro – Large City – Small Town divide in terms of expectations. Thus the expectations from Supply Chain Executives or LSPs

Template v5 October 12, Copyright © Infor. All Rights Reserved. Challenges in Omni- Channel commerce fulfillment Large SKU counts, with a high percentage of slow movers Small number of pieces per order Extreme peak season volumes Under-stocking due to unpredictable changes in market demand Front-end order processing Fast 24 to 48 hour delivery High volume of returns from end consumers High potential for brand damage from poor fulfillment performance Real-time, accurate inventory and order visibility

Template v5 October 12, Copyright © Infor. All Rights Reserved. Challenges in OC-commerce - Consumers The typical e-commerce consumer expects a wide selection of SKU offerings, mobile-site ordering capability, order accuracy, fast and free delivery, and free returns More consumers are browsing the Internet for features and selection, testing products at brick-and-mortar stores, acquiring discounts through social media, then purchasing the product online through the convenience of their mobile device

Template v5 October 12, Copyright © Infor. All Rights Reserved. Innovation in Supply Chain Execution Technology ( Software) Best-in-class supply chain execution solution. Includes Warehousing, transportation, labor & 3PL Billing Complete SCE Solution Innovative, core industry specific features Core Industry Features Easy Integration for various OM/ERP No Integration Barrier Interactive, social consumer grade user experience. Use of Mobility, In-context Business Intelligence Technology innovations

Template v5 October 12, Copyright © Infor. All Rights Reserved. The Best-in-Class PACE Framework Source – Aberdeen Report

Template v5 October 12, Copyright © Infor. All Rights Reserved. Complete Unified SCE Solution Best of Breed Heritage Kitting Work Orders Load Optimization Rating and Routing Labor Management Labor Planning Cross Docking Warehouse Management Task Management Wave Management 3PL Billing Voice Enablement Easy Deployment Tools Reporting Integrations- Host & WCS Advance Security Protocols KPIs’ In Context Business Intelligence Mobile Devices

Template v5 October 12, Copyright © Infor. All Rights Reserved. What SCE System? Core Industry Features 3PL / Distribution Multiple customer, multiple facility support in a single instance Centralized billing Flexible storage, transactional and transportation billing Load optimization Carrier selection, rating and routing VAS operations Easy Ownership transfer Customer/Owner based labelling and paperwork Retail /CPG Shelf life and expiry management Complete voice enablement Automatic location selection based on temperature of product Labor planning Real time labor performance based on engineered standards CrossDock and transship features Configurable dock/stage/door management based on carrier and customer Health Care/Pharma Voice Enablement Forward pick management and replenishment Automatic location selection based on temperature of product Shelf life and expiration management Configurable Cartonization Directed Putaway Interleaved Task Management Cluster Picking GTIN barcode support

Template v5 October 12, Copyright © Infor. All Rights Reserved. Core Industry Features High Tech End to End Serial number tracking Easy scanning on RF by using 2D barcodes RFID support ASN based receiving Flexible SKU attributes Dynamic pick handling Extensive cart/cluster picking options in RF as well as voice Configurable validation rules for shipments and receipts Industry/Auto Extensive work order/kitting functionality Configurable Backflush features Production line replenishment Case level receiving from production lines Tools to reconcile production orders Automatic Hold Management Advanced wave management Standard. Event driven integrations with various manufacturing ERPs Fashion End to End tracking and capture of size, color and style attributes Shipping carton selection Support of variable unit of measures Carrier compliant labeling and rating for small parcel carriers Configurable packing and QC capabilities for apparel Forward pick management Inspection process for inbound material

Template v5 October 12, Copyright © Infor. All Rights Reserved. Labour Management Labour Planning & forecasting Based on work volume Real time feedback Labour Monitoring Flexible/discrete standards Real time feedback Labour reporting Visual/interactive layout Productivity reporting ReceivingReplenishment Compliance Labeling Picking flexibilityCross-docking PutawayPacking Task Management Billing & Invoicing Trans-load Wave PlanningShipping Labour Management Appointment Scheduling Small Parcel Shipping Shipment Building & Optimization Rating & Routing Carrier Tendering

Template v5 October 12, Copyright © Infor. All Rights Reserved. Social Collaboration & Analytics/ BI

Template v5 October 12, Copyright © Infor. All Rights Reserved. Warehouse Mobility – track and manage on the move Operational Mobility is exploited Now is the trend to use Mobility at Strategic and Tactical Level Improve efficiency with the mobile iPad/ Tablet app View expected work volume Inventory monitors Task monitor Location queries Inventory management

Template v5 October 12, Copyright © Infor. All Rights Reserved. Metrics View

Template v5 October 12, Copyright © Infor. All Rights Reserved.