BALANCING LIFE’S ISSUES, INC. Effective Interviewing Skills

Objectives Importance of the job description Finding the right candidate – a process How to conduct a goal directed interview Employment Laws & Regulations Active listening Interview documentation skills Evaluating and comparing candidates Keeping Positive Perspectives

The Job Description A functional job description establishes the critical skills candidates need to be successful in the position Clear understanding of what skills can be learned.

Finding the Right Candidate It is important to implement consistent procedures for: Recruiting Referrals Screening Interviewing Background/reference check Hiring procedures

Conduct a Goal Directed Interview Develop insightful questions  Use a variety of questions  Hypothetical questions  Probing questions Look for in-depth answers  Watch body language  Eye contact Uncover strengths and areas for improvement

Employment Laws & Regulations Age Discrimination Employment Act Americans with Disabilities Act Title VII (Civil Rights Act) Pregnancy Discrimination Act Genetic Information Nondiscrimination Act Immigration Reform and Control Act of 1986 Uniform Guidelines on Employee Selection Procedures and Reemployment Rights Act

Protected Classes Race Color Gender Sexual Orientation Religion National origin Birthplace Age Disability Marital/family status

Active Listening Is there a fit? Will they do the job? Can they do the job? Focus on the answers Listen for knowledge, competence and confidence

Evaluating and Comparing Candidates First impressions Promptness of candidate Manners Transferable skills Have consistent criteria Be cautious about written evaluations

Keeping the Positive Perspective Benefits productivity Increase job satisfaction Reduce new employee turnover Reduce on-boarding costs Learn about other business practices Identify potential business opportunities End positively

BALANCING LIFE’S ISSUES, INC. Effective Interviewing Skills