9,825,461,087,64 10,91 6,00 0,00 8,00 Information and Communication Networks HiPath ProCenter Compact Reporting

9,825,461,087,64 10,91 6,00 0,00 8,00 The Leader in Real-time Communications page 2 Agenda - HiPath ProCenter Compact Reporting Overview: Reporting Application Report Wizard Output Options Report Templates Prompt-Me Reports Folders and the Shared Reports Summary: Features and Benefits

9,825,461,087,64 10,91 6,00 0,00 8,00 The Leader in Real-time Communications page 3 Overview: Reporting Application The HiPath ProCenter Compact Reporting application provides: A Report Wizard to Facilitate Fast and Easy Setup of Historical Reports Report Templates and Report Definitions that can be Saved, Changed and Run any time Prompt-Me Reports for Defining Frequently Used Reports Folders for Convenient Storage and Sharing of Existing Reports

9,825,461,087,64 10,91 6,00 0,00 8,00 The Leader in Real-time Communications page 4 Report Wizard The Report Wizard walks the user through the definition of reports. It provides: 8 Standard Report templates to choose from Predefined or Customizable Report Ranges and Intervals Point-and-click selection of report content and columns Options to run the new report immediately and/or save the definition for later use.

9,825,461,087,64 10,91 6,00 0,00 8,00 The Leader in Real-time Communications page 5 Output Options Report output options are View on screen Export to Microsoft Excel, HTML, PDF Send to a printer Reports viewed on screen can be adjusted at any time: Move columns Adjust level of detail Change sort order of entries Print preview functionality enables the user to tailor the print output to their specific needs

9,825,461,087,64 10,91 6,00 0,00 8,00 The Leader in Real-time Communications page 6 Report Templates 8 customizable report templates are included: User Summary - provides a profile on calls offered to individual users. User Performance - provides a breakdown of time spent in various activities by individual users. User Resolution - provides a high-level profile of final call dispositions for contacts received by individual users. Group Summary – provides a summary of calls received for a group. Group Detail - summarizes how calls were handled by a group. Group Answered Contact Profile - shows details on wait times for calls handled by a group. Group Abandoned Contact Profile - details on calls to a group that were abandoned by the customer before being answered. Call Number - provides a summary of activities on particular dialed numbers.

9,825,461,087,64 10,91 6,00 0,00 8,00 The Leader in Real-time Communications page 7 Prompt-Me Reports For added convenience, reports that will be run regularly, but for different time ranges, can be defined as “Prompt Me” Reports. Choose “Prompt Me” as Report range in the report definition. Every time the report is run, the user is prompted to enter the relevant report range. Then generate the Report with just one mouse-click.

9,825,461,087,64 10,91 6,00 0,00 8,00 The Leader in Real-time Communications page 8 Folders and the Shared Reports Organize existing Report Definitions by defining customized Folders. The folder “Shared Reports” facilitates sharing reports with other users of HiPath ProCenter Compact Reporting. Reports stored here can be run and viewed by all users of the Reporting application at their convenience.

9,825,461,087,64 10,91 6,00 0,00 8,00 The Leader in Real-time Communications page 9 HiPath ProCenter Compact Reporting Summary: Features and Benefits Features: Powerful, yet easily customized Reporting Tools No special technical skills required Point-and-click to choose report ranges, content and columns Flexible screen display options for customizing report layouts Output reports to print and various export formats (xls, HTML, pdf) Easy to use Report Wizard with 8 customizable Report Templates Organize and share reports with other users Benefits: Track and document call traffic volumes to improve the effectiveness of your call distribution and increase service levels Enhance management decision making through detailed historical statistics on Users, Groups and Call Numbers Gain insights for greater productivity and performance of Call Handling Groups

9,825,461,087,64 10,91 6,00 0,00 8,00 Information and Communication Networks HiPath ProCenter Compact Reporting