Make Rapid but Lasting Change Farrokh Alemi, Ph.D.

Objectives Plan faster Meet less and accomplish more Collect data faster Focus on right problems Leverage improvement efforts to bring about organization wide changes

Less reliance on objective data for defining a problem Define the problem in terms of customer experiences Check with the rest of the organization from start Right Focus Saves Time

Rapid Meetings Saves Time Choose a non-participating facilitator Postpone evaluation of ideas Meet before the meeting Re-think so you do not have to redo

Rapid Planning Saves Time Ideal System Planning: Start from the future then adjust to realities.vs. Describe “what is” before you decide on “what should” be there.

Rapid Data Collection Collect only the data you need Use charts that require less data Reduce the data collected by sampling Rely on subjective but numerical data Plan for data collection ahead of time Use technology

Roll Out: Save Time by Getting More From Your Existing Efforts Change membership in cross functional teams Use unfolding storyboards Appeal beyond rational arguments

Solve More Problems Is it possible to solve our problems so fast that we run out of significant problems to solve?