2012 Annual Conference Welcome to St George’s Park Graham Maxfield General Manager 09:00 – 09:30 Strategy / Room 1 Purple badges

2012 Annual Conference

Members ABP Acco Brands Actelion Pharmaceuticals Adams Foods ANZCO Foods Arjo HuntLeigh ATC Lasham Autobar BDR Therma Bison International Briggs Equipment Chemring Countermeasures Dawn Meats Dorel Finning UK Fletchers Bakeries Fraikin Hallis Hudson Hallite Seals H L Hutchinson Horseware Products IKEA Irish Dairy Board J Barbour & Sons KWP Interiors PHS Group Polyflor Pork Farms Rexel UK Scott Bader & Co Sellafield Toyota Material Handling WD Irwin & Sons Blue badges

2012 Annual Conference Sponsors Anthesis APSU BEC (Systems Integration) CIBER CLS Performance Systems Essist Group Excelogy Hamilton Bradshaw VP ICCG KPIT Load Systems Logility Meridian IT Merit MRC Spacetec Systems & Methods Totalamber Tribex Utilities 400 Vision Solutions Jacob, Joseph & Associates Lincoln Ladies FC Infor Green badges Black badges Red badges

2012 Annual Conference  3 full streams – Strategy (1), Finance (2), Technology (3)  Common first 2 sessions (09:00 – 09:30) LUA Welcome & Update (09:30 – 10:00) Toyota Case Study  Coffee breaks (10:30 – 11:00) (14:30 – 15:00)  Buffet Lunch (12:00 – 13:00)  Common final session (15:30 – 17:00) – Business & Product Update (Infor)  Prize Draws & Conference Close (17:00) See back of Conference Brochure for details / timings

2012 Annual Conference LUA Mission Statement: “The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Lawson Software and to encourage information exchange between its members”

2012 Annual Conference

2012 Annual General Meeting  Election of Committee Members  Changes to Constitution  Change to Association’s name

2012 Annual Conference LUA Annual General Meeting 4 items for you to cast your votes:-  Re-election of Graham Maxfield as General Manager  Committee Members  Changes to the LUA Constitution  Change / keep the name Lawson User Association

2012 Annual Conference LUA - Committee The LUA Constitution allows for up to 12 Committee members Members wishing to be on the Committee:- Graham Maxfield -LUA Jane Lawton-Briggs Equipment Kathryn Mclean-Scott Bader Mercedes Larrea-Infor Patrick Verlee-Victaulic (BE) Richard Davison-Sellafield Rick Filipowski-Polyflor Robin Irvine-ABP Hence there are 4 vacancies. Anyone wishing to stand please let me know

2012 Annual Conference Amendment to LUA Constitution Other than in the name of the Association, the vendor name of “Lawson” or “Lawson Software” shall be replaced with the name of “Infor” Example – Mission Statement “The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Lawson Software and to encourage information exchange between its members” becomes:- “The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Infor and to encourage information exchange between its members”

2012 Annual Conference Name of the Association Options:- Infor M3 User Association Lawson User Association M3 User Association Movex User Association M3 / Movex User Association Movex / M3 User Association Not:-Infor User Association Cast your vote for your first choice (1), then second choice (2), third, etc Unless a first choice received 50% of the votes cast, we will eliminate the least choice and re-allocate those to your second choice, etc until 50% is achieved.

2012 Annual Conference GAM3 PRIORITIES Communication - Partner Network - Professional Services - Support - Product Enhancement “Meet” via teleconference / Webex

2012 Annual Conference Xtreme Portal  Strong, positive involvement from GAM3 & LGUG  Virtually continuous involvement since 18 July until post go-live Weekly Meeting Fixes / Modifications Re-load Data User Testing Environmental Profiles CASEs Knowledge Base Documentation

2012 Annual Conference Xtreme Portal  Strong, positive involvement from GAM3 & LGUG  Virtually continuous involvement since 18 July until post go-live  Meta Data Publisher (lite version) is now again free of charge to use within Xtreme, as used in Lawson CASE tool. (Full MDP version remains chargeable)  Presentation 10:00 – 10:30 Technology / Room 3

2012 Annual Conference Product Enhancement Process  PEP is run once a year  Only GAM3 members can submit Requests  Description, Reason, Benefit of Request.  Correlated into a single simple Spreadsheet  All M3 customers can Vote (November – December)  Each company has 100 points, but can allocate only 10 points maximum to any Request  In January, votes are sent to Infor  In April (at Inforum), Infor provides feedback / commitment

2012 Annual Conference PRODUCT ENHANCEMENT PROCESS (2011)  454 new enhancement requests (453 in 2010)  ALL user groups associated with GAM3 provided an input  Excel format  100 points to be allocated per Maintenance paying customer  Voting - 1 Nov – 31 Dec 2011  Only 74 companies voted (93 in 2010)  Full feedback at Inforum– (23 rd April 2012)

2012 Annual Conference PRODUCT ENHANCEMENT PROCESS (2011) 2011 Initial Feedback – 23 rd April Planned (Awaiting Resources) 35 - Completed (in next major release) 41 - Under Development 6 - Partially or fully solved (in M3 10.1) 84 Total16639%

2012 Annual Conference PRODUCT ENHANCEMENT PROCESS Changes for 2012  Investigated potential new process with Infor  Some fundamental flaws in idea  No voting capability – No external focus – Open to all  No GAM3 control.  So will use old Excel based system  But

2012 Annual Conference PRODUCT ENHANCEMENT PROCESS Changes for 2012  Investigated potential new process with Infor  Some fundamental flaws in idea  No voting capability – No external focus – Open to all  No GAM3 control.  So will use old Excel based system  But Companies which are members of multiple M3 User Groups will be entitled to vote for each “fee paying” membership

2012 Annual Conference GAM3 – SPECIAL INTEREST GROUPS  International Operating Companies (IOC) -meets quarterly -Finance Roadmap – Product Enhancement Process -Logistics Roadmap  Aviation Group -Product Enhancement Process  Potential Other Groups -Food ? -Fashion ? -ESM&R ? -Manufacturing & Distribution ?

2012 Annual Conference Infor Ambassador Programme Lynn Watts (Infor) in Vendor Gallery Infor on the Road Meeting Charles Philips & other Infor Executives London, 25 th October 2012

2012 Annual Conference 09:30 – 10:00 Strategy / Room 1 When “Good Enough” is just NOT good enough