RESOURCE SHARING AT THE CROSS ROADS IMMEDIACY THROUGH THE SHARING OF ARTICLES: THE CASE OF WORLDSHARE ILL Jenny Raubenheimer

Content 1.Main definitions 2.Background information 3.Research methodology 4. Findings 5. Conclusion

Introduction Is your library’s interlibrary loan services at a cross road? Shift in user expectations towards service delivery due to technological developments- is our approach still relevant? ‘Rapid’ means ‘quick’/ ‘swift acted’ or ‘completed in a short time’ (Concise Oxford dictionary 1982:857) Timeous’ delivery ‘timely’ is defined as seasonable, or opportune (Concise Oxford dictionary 1982:1121).

Introduction Immediacy - A concept ‘pertaining to the time current or instant … occurring without delay or lapse in time, done at once; instant’ (Tomlinson 2007); - Without intervention of middle term/ separated by any intervening medium/ - Nearest/ next/ occurring at once/ without delay/ immediate reply (Concise Oxford dictionary (1982:498)

Background South African Interlending situation is dominated by the tertiary education sector in the higher education landscape Higher Education growth : From to students Postgraduate: Need for inter-library loans – mostly bo oks

Research questions What are the expectations of our clients ito turn around time? Why have our library clients developed a sense of immediacy? Do we respond to the expectation of immediacy with regard to interlibrary loans (books) and more specifically copied articles?

Methodology Literature study Supplier information (statistics)

Findings Expectations of our clients ito turn- around time Sense of urgency/immediacy Response to the need for immediacy through Worldshare ILL

Expectations of our clients ito turn- around time Survey amongst heads of Interlending departments in South Africa Response of participants indicated that their clients expect to receive the request in –1-2 days =27% –3-7 days =59% –more than 7 days=14 % Observation at the Lending desk- –why must I wait so long? –What created this mindset of immediacy?

Why interlibrary loan clients’ developed a perception of immediacy Immediacy in the everyday environment

services at shops shift in commercial interactions digital photography speed dating shift in consumer demand from mere possession to speed in delivery e-learning

African undersea cables

Interlibrary loan clients’ perception of immediacy Immediacy in the library environment Shift towards mobile library services - Access to information via the catalogue and other library services - Access to Reference services (RefWorks)

Immediacy in the library environment

Download: Apple: i-store Android-play store (samsung/nokia/huawei etc) Blackberry:

Immediacy in the library environment Access to other electronic resources are provided such as E-books E -reserves Educational resources

Immediacy in the library environment Access to discovery tools Full text information data bases Institutional repositories in South African academic libraries/ ranked against that of the world ito size/ visibility/ files rich/scholarly value; theses(D-space)

Expectation through usage Downloads- ResearchGate Online visitors profile Number of sessions/ session duration Number of page views

Online Visitor’s Profile Apr 2014-July 2015

Unisa Library Audience Overview: Number of Sessions Apr 2014-July 2015

Unisa Library Audience Overview: Average Session Duration

Unisa Library Audience Overview: Page Views over period (Jan 2014-Aug 2015)

Response to the need for immediacy through Worldshare ILL Developments in ILL Interlending in South Africa has mirrored international developments right up to OCLC’s Worldshare ILL Established in South Africa since August 2013 Growth in use of this system – 25 libraries Benefits experienced in general by academic libraries in South Africa

Worldshare ILL

Response to the need for immediacy Expansion of interlibrary loan capabilities Centralises workflows that were previously managed by multiple systems Functionality that ensures faster fulfilment of interlibrary loan requests Saves staff and user time Integrated discovery and delivery solution (for electronic, digital and print materials) from a single interface

Response to the need for immediacy

Response to the need for immediacy: Worldshare ILL Books: 52% of the responding libraries indicated that there is still a need for books Benefit from the discovery and location of information resources Use of WorldShare in South Africa in the first six months of 2015 (OCLC 201Use of WorldShare in South Africa in the first six months of 2015 (OCLC 2015) Borrow count is down from 2314 (July-December 2014) to 2141 Jan-June 2015)- (7,5%) Active libraries varying on a monthly basis from 21 – 25, much the same as in 2014 While loan requests received in 2015 so far are substantial at , the low fill rate is of concern with just 1476 requests filled. For borrows there have been 2576 requests filled from a total of 4427 requests initiated.

Response to the need for immediacy formatsvariety of formats larger fileslarger files URL and passwordURL and password downloads / days5 downloads / 30 days

Use of Article Exchange Net-lender statistics 2014: 975 requested items were received and supplied in one day 2015: 611 requested items were received and supplied in one day

Response to the need for immediacy Receive articles Input to licence agreements Branding- are you the preferred supplier Networking

Conclusion Interlibrary loan services are essential Need for immediacy in ILL services Scope for more use of Worldshare ILL Article exchange must be used effectively