Dr Tony Davies HERTS URGENT CARE ‘Local clinicians working together with you to develop high quality Urgent Care Services in Hertfordshire’

Three into One HOOHsHerts Out of Hours Service based in Hertford HOOHsHerts Out of Hours Service based in Hertford STARDOCSt Albans and Region Doctors On Call STARDOCSt Albans and Region Doctors On Call Primary CarePCT led OOHs service based in Stevenage Primary CarePCT led OOHs service based in Stevenage

HERTS URGENT CARE – WHY?

Satisfaction with the person you saw or spoke to

Satisfaction with initial telephone contact and post consultation

HERTS URGENT CARE AND THE NQRs

NQRs 9 & 12 PATIENT TELEPHONE I of ILTC999 3 MINUTES CALL HANDLER ACPP URGENTOTHER DCA 20 MINUTES DCA 60 MINUTES CLEAR OUTCOME FOR PATIENT F2F EMERGENCY 1 HOUR URGENT 2 HOURS LESS URGENT 6 HOURS

NQR quarterly report

HERTS URGENT CARE

September 2007… Conservative leader David Cameron said he would “renegotiate the GP contract to transfer responsibility for out-of-hours from primary care trusts to GPs”…and that he would…“allow GPs to hold budgets on behalf of their patients, making them responsible for commissioning out-of-hours either through their own practice or, say, a GP co-operative.” Now there’s a novel idea…!