Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Mastering Interpersonal Communication
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Improve Team Performance Clarify Purpose Build Consensus Stay Focused Communicate Well Think Creatively Resolve Conflict
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Overview of Teams AdvantagesDisadvantages More Information Diversity of Views Support for Solutions Improved Performance Groupthink Hidden Agendas Free Riders Increased Costs
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Collaborative Writing Select collaborators Agree on project goals Avoid writing as a group Verify tools and techniques Take time to bond before starting Clarify responsibilities and processes
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Online Collaboration Content Management Systems and Wikis Content Management Systems and Wikis Groupware and Shared Workspaces Groupware and Shared Workspaces
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Develop Etiquette Skills Business Settings Social Settings
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter In Business Settings First Impressions Personal Appearance A Genuine Smile Telephone Skills
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter In Social Settings AppropriateDiscussionsAppropriateDiscussionsMobilePhonesMobilePhonesOnlineActivitiesOnlineActivities FirstImpressionsFirstImpressionsPersonalIntroductionsPersonalIntroductionsBusinessMealsBusinessMeals
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Productive Meetings Preparation Leadership Technology
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter ParticipantsPurpose Time and Place Agenda Preparing for Meetings
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Leading and Participating Stay on Track Stay on Track Follow the Rules Follow the Rules Invite Participation Invite Participation Participate Actively Participate Actively Close Effectively Close Effectively
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Meeting Technologies Virtual teams Virtual meetings Teleconferencing Videoconferencing Web-based systems
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Improving Listening Skills Build Relationships Promote Innovation Manage Diversity
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Types of Listening ContentContent ActiveActiveEmphaticEmphatic CriticalCritical
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter The Listening Process DecodingDecoding Feedback Message RememberingRememberingReceivingReceiving EvaluatingEvaluatingRespondingResponding
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Barriers to Listening Physical Reception Selective Listening Prejudgment Selective Perception Little Common Ground Memory Problems
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Nonverbal Communication Intentional Unintentional Sending Receiving Complement Language Complement Language Reveal the Truth Reveal the Truth
Copyright © 2010 Pearson Education, Inc. publishing as Prentice HallChapter Categories of Nonverbal Communication Touching Behavior Vocal Characteristics Facial Expressions Time and Space Personal Appearance Gestures and Posture