Effective Communications from Effective Evaluations TM 602

A Unique Learning Activity We Improve Using the Toastmaster System of Evaluation There is No One Instructor –We Take Turns Evaluating Each Other’s Speeches. –Peer Review

Effective Evaluation Helps The Club Positive Climate Develops Role Models Creates Success-Oriented Atmosphere High Standards of Excellence Increased Attendance

Effective Evaluation Helps The Speaker Powerful / Timely Learning Aid Paves the Way to Better Speaking Recognition / Ego-fulfillment Positive Motivation Builds / Maintains Self-Esteem

Effective Evaluations Helps The Evaluator Develops Listening Skills Attitude of Helpful Interest Positive Interpersonal Relationships Builds Impromptu Speaking Skills

How Do We Improve ? Step 1 - Make an Act of Behavior Step 2 - Receive Feedback Step 3 - Make Adjustments Repeat Steps 1, 2, and 3

Facts On Self-Improvement Improvement Requires Behavioral Change Evaluation is A Source of Information Ultimate Responsibility Lies With the Speaker

As the Speaker WE Decide Whether or Not The Evaluation & Feedback is Valid WE Decide Whether or Not To Act On The Feedback WE Decide To Make Any Adjustments

As The Evaluator Our Function is To Provide The Speaker With Information As A Basis for Improvement We Independently Measure Effectiveness We Can Not Make The Speaker Change Behavior

Evaluator and Motivator Human Motivation Must Come From Within But, as an Evaluator We Help Create a Climate for Motivation by –Recognizing Improvement –Reinforcing Desire

Evaluator as a Facilitator How Can The Speaker Improve ? Facilitate Learning By Providing Methods for Improvement

Evaluation vs. Criticism A Critic Simply Identifies Strengths and Weaknesses An Evaluator Must Concentrate on Specific Methods of Improvement An Evaluator is a –Coach –Mentor –Counselor

Self-Esteem Self-esteem = Key to Personal Growth When We Evaluate –We Have The Power To Influence How The Speaker Feels About Himself or Herself A Effective Evaluation Builds and Maintains a Healthy Self-esteem A Bad Evaluation Can Damage It!

Self-esteem Fuels Personal Growth “Change and Growth Take Place When A Person Risks Himself and Dares To Experiment With His Own Life.” - Dr. Herbert Otto

Feedback Reinforces Personal Growth Feedback Affirms or Reinforces Our Behavior We Grow In A Positive Way We Adopt New Behaviors We Are Ready for More Change

Personal Growth Nourishes Self-esteem When Improvements are Recognized When We Feel Good About Ourselves When We Feel Better and More Confident Self-Esteem Grows

Four Steps - in a Circle Self-esteem fuels Personal Growth Feedback Reinforces Personal Growth Personal Growth Nourishes Self-esteem More Self-esteem Generates More Growth.

Evaluation is Part of the Growth Process An Effective Evaluation Points Us Toward Personal Growth Builds Self-esteem, Motivating us to Grow Even More

Evaluation Guidelines Be Genuine Recognize Strengths Recognize Improvements Create a Climate for Self-motivation Avoid Value Judgments Provide Positive Direction

Keys for Effective Evaluation Show That You Care Suit Your Evaluation To The Speaker Learn the Speaker’s Objectives Listen Actively Personalize Your Language

More Keys Give Positive Reinforcement Help the Speaker Become Motivated Evaluate the Behavior - Not The Person Nourish Self-esteem Show The Speaker How To Improve

Evaluation Structure Opening - What Were the Objectives Body –Things Done Well –Things For Improvement –Suggestions - How You Might Do It Closing - Summarize –Finish or Leave on an Up Note

Evaluation Checklist Things Pleasing to the Eyes –Speakers Appearance –Eye Contact –Gestures –Body Language

Evaluation Checklist Things Pleasing to the Ears –Vocal Variety –Word choice

Evaluation Checklist Things Pleasing to the Mind –Organization –Structure –Logic –Emotion

Evaluating the Ice Breaker Show that You Were Listening Emphasize the Good One Item to Grow On Offer some “How To” Ideas

Evaluating the DTM Is there is anything you would do differently ? –If you were to give that same speech - then share your ideas. Recognize the good - highlight those techniques that should be emulated.