Microsoft’s System Center System Center Investments Slide depicts Microsoft's strong commitment to IT management. A strong technology base, a well thought out portfolio of offerings, based on well accepted industry practices. At base is technology elements being created by the System Center team, or leveraged from other parts of the Windows software stack. Surrounding circles represent the ITIL/MOF based orientation of product offerings available today , or soon to be available. Workflow Knowledge CMDB Data Warehouse Forms Knowledge Workflow CMDB 1

Microsoft Operations Framework Release Approved Review Capacity Management Availability Management Financial Management Infrastructure Engineering Security Management Service Continuity Management Service Level Management Workforce Management Change Management Configuration Management Release Management SLA Review Release Readiness Review Service Monitoring and Control Security Administration Network Administration System Administration Job Scheduling Storage Management Directory Services Admin. Operations Review Service Desk Incident Management Problem Management

Microsoft’s System Center Windows Applications Business Applications Additional Platforms: Linux, UNIX, CISCO, F5, Intel, AMD Storage Management Windows Services: Active Directory, MS.NET, Virtualization, Powershell Service Management Microsoft Windows Platform Configuration & Release Management Event & Performance Management

System Center Operations Manager 2007 4/25/2017 5:09 AM An end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT environment. End to End Service Monitoring Proactive management of IT services Integrated monitoring Best of Breed for Windows Reduced problem-resolution time Reduced TCO of Windows environment Increased Efficiency and Control Improved time to value Reduced IT management complexity “We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll just run IT better—and enable the company to make more money. -Robert Fort, Chief Information Officer, Virgin Megastores USA 4

A comprehensive solution enabling you to provide relevant software and updates to users quickly and cost-effectively. Simplicity Simplified setup and UI Cost effective infrastructure Advanced Task Sequencing and improved scheduling Native support for device management Deployment Unified client/server deployment of Windows OS Core Windows Vista technologies Vista and Office 2007 centralized upgrade assessment/resolution Offline media support for full offline provisioning Security Full mutual authentication between client/server Network Access Protection (NAP) integration Enterprise vulnerability assessment More efficient infrastructure Configuration System Definition Model (SDM) Regulatory compliance reporting Tight integration with Software Updates Management (SUM) License and asset management System Center Configuration Manager System Center Configuration Manager enables secure and scalable operating and application deployment, desired configuration management, system quarantine, and asset management of servers, desktops, and mobile devices.   New capabilities ensure that systems are checked and updated before joining the network, operating system and application deployment is greatly simplified for both new and existing systems, and configuration changes and system updates are more effectively managed regardless of location or device type, all of which enable IT managers to take control of their environment like never before. Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates much faster than before. - Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations The current plan of record is to provide the following key capabilities: • Operating system deployment (OSD) is an automated and end-to-end solution for hands-off deployment • Network Access Protection • Software distribution • Software update management (SUM) • Desired configuration management • Device management • Software inventory and metering • Hardware inventory • Remote control • Wake On LAN • Windows Vista and Microsoft Office 12 upgrade assessment • Vulnerability assessment • Software Development Kit (SDK) provides extensibility • Scalable yet flexible • Internationalization • Easy to use infrastructure

Key Features Industry Support & Recognition Integrated data sources Delivering a comprehensive Data Warehouse and reporting platform for System Center family of products Industry Support & Recognition Integrated data sources Leverages MOM, SMS and AD investments Extensible schema Benefits Enables better business decision making Providing a platform for data convergence and IT management reporting Improves management and utilization of IT resources Key Features Offline data warehouse Consolidated view of multi-site hierarchies Streamlined query and report creation

Plan More Efficient Deployments: Reduce Costs Best-practice guidance and hardware-specific knowledge for planning a deployment for Microsoft Exchange Server or Microsoft Operations Manager (MOM). Plan More Efficient Deployments: Reduce Costs Run hardware utilization and transaction latency analyses Optimize upgrade path by performing hardware, architecture, and software “what-if” analyses Use infrastructure sizing for distributed server deployments Model performance of current deployment Stay a Step Ahead of Performance Issues Find future bottlenecks Proactively plan and change infrastructure Ensure Exchange Server and MOM applications and servers are running at efficient levels Understand the impact of changes

One-click lossless application recovery A server software application that optimizes disk-based backup and recovery Continuous Data Protection for Windows Application and File Server Protection One-click lossless application recovery Easy-to-manage and robust disk/tape back‑end platform Rapid and Reliable Recovery Data recovery in minutes without IT intervention Easily accessible disk-based solution Advanced Technology for Any Enterprise Comprehensive and seamlessly integrated disk and tape Data protection solution for most demanding Windows, SQL, Exchange, and Vista environments “When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They can restore their own file instantly.” - Robert Bledsoe, Network Architect, Des Moines Public Schools

Key Features Unified Experience Proactive Management A proactive and unified management solution that enables IT professionals to more efficiently update, monitor, and troubleshoot their IT environments. Unified Experience Provides a single solution with a single console Manages servers, clients, HW, SW, and IT services Proactive Management Reduces problem-resolution time Automatically collects data and keeps your systems up-to-date Increased Efficiency Easy to deploy and maintain Simplifies complex tasks for increased efficiency Key Features Simple Install Comprehensive Monitoring Update Management Software and Hardware Inventory Integrated Reporting Software Deployment 9

A platform that enables IT administrators, business managers and end users to collaborate on processes that combine various System Center components. Simple and Easy to Use End-to-end automation of a core set of ITIL-based MOF processes Intuitive interface for all users Easy to Extend and Configure Customizable forms Wizard-driven configuration for workflows Systems Management Integration Deep integration with SMS, MOM, Office System, Windows, Visual Studio Linking Framework and SDK for integration to 3rd-party products Strong Technology Foundation System Definition Model (SDM) Windows Workflow Foundation Powerful CMDB developed on Service Modeling Language (SML) System Center Code Named ‘Service Desk’ System Center code name “Service Desk” links IT to the business by enabling IT organizations to respond to changing business needs while delivering reliable and cost-effective IT services. “Service Desk” is an extensible platform that delivers out-of-box workflows to automate IT operations around incident and problem resolution, IT change control, and asset lifecycle management. Powered by the industry’s first SML/CML-enabled CMDB, “Service Desk” complements Configuration Manager and Operations Manager by serving as the central hub through which all IT assets and processes are tracked, playing a critical role in driving the value of IT services to the business. Knowledge driven automation of IT across people, processes, and technology

Increased Physical Server Utilization A centralized management application solution for Microsoft virtual server software. Increased Physical Server Utilization Deploys multiple virtual servers on 1 physical server Increases flexibility Sets up servers for testing Decreases hardware costs Centralized Management of Virtual Infrastructure Uses MOM pack for reporting and health monitoring Reports on consolidation candidates, utilization trending, optimization opportunities Rapid Provisioning of New Virtual Machines Enables end users to use Self Service Provisioning UI to request and place VMs Enables administrators to configure rules and boundaries for provisioning VM

Microsoft Operations Framework Release Approved Review Capacity Management Availability Management Financial Management Infrastructure Engineering Security Management Service Continuity Management Service Level Management Workforce Management Change Management Configuration Management Release Management SLA Review Release Readiness Review Service Monitoring and Control Security Administration Network Administration System Administration Job Scheduling Storage Management Directory Services Admin. Operations Review Service Desk Incident Management Problem Management

Microsoft IT and System Center Capacity Management Availability Management Financial Management Service Level Management Release Approved Review Change Management Configuration Management Release Management SLA Review Release Readiness Review Operations Review Incident Management Problem Management Service Monitoring and Control Security Administration Network Administration System Administration 13