Mailroom Digitization Building a Case for Change Presented by: Tom Carroll, Swiss Post Solutions

Why Digitize? According to a recent survey by the Association for Information and Image Management (AIIM), there are many factors driving organizations to increase the scanning and capture of information, including: ▌ Productivity ▌ Compliance ▌ Cost Reduction ▌ Customer Service ▌ Environmental ▌ Business Continuity 2 © Swiss Post Solutions, Inc.PROPRIETARY AND CONFIDENTIAL

Today’s Mailroom World 3 © Swiss Post Solutions, Inc.PROPRIETARY AND CONFIDENTIAL How Does This Work in Practice? Letters Packages Couriers Goods In Most Mail physically distributed, some delivered electronically Appropriate destination often established outside mailroom Paper moved to live filing / archive storage Sorted Mail Packages Couriers Goods Out

Digital Mailroom 4 © Swiss Post Solutions, Inc.PROPRIETARY AND CONFIDENTIAL How Does This Work in Practice? Letters Packages Couriers Goods In Mail scanned, indexed and delivered electronically Appropriate destination often established outside mailroom Digital Archive reduces storage space and expense Sorted Mail Packages Couriers Goods Out

Your Mail Room as the “On Ramp” to Integrated Document Lifecycle Capability to Deliver and Manage Services Across the Document Lifecycle

What’s motivating organizations to look at their approach to Mail Room Services? Addressing the challenge of managing the Global Explosion of Information (paper volumes increasing in 56% of organizations) ▌ Knowledge Management ▌ Increased Process Efficiency ▌ Compliance ▌ Reduce Paper Reliance ▌ Cost Reduction ▌ Core Focus AIIM Research 6 © Swiss Post Solutions, Inc.PROPRIETARY AND CONFIDENTIAL WHERE ARE YOU IN THE PROCESS? Mail Room Physical documents Digital Mailroom Document Processing / Automation Business Process Optimization Business Intelligence WHERE ARE YOU IN THE PROCESS?

Gathering Information ▌ Establish/Audit the Current State – Issues, Sustainability, Costs, End- User Needs, Risks ▌ Develop the Solution – Consult with experts, assess software/hardware products ▌ Test Against a Target Framework – Confirm that your solution will meet company needs locally/nationally/globally ▌ Develop a Transformational Roadmap – Provide a detailed case for change, explaining the benefits 7 © Swiss Post Solutions, Inc.PROPRIETARY AND CONFIDENTIAL There are four basic steps to follow:

Benefits ▌ Improvements in business process efficiency ▌ Improvements in process quality and consistency ▌ Better knowledge sharing ▌ Improved information access & discovery ▌ Faster response (internal & external) and better customer service ▌ Reduction in physical paper (environmental benefits) ▌ Greater staff flexibility and remote working 8 © Swiss Post Solutions, Inc.PROPRIETARY AND CONFIDENTIAL QUALITATIVE/PERFORMANCE Why You Should Consider This ▌ Improved processing costs through automation/improved access ▌ Reduction in data-entry costs through used of advanced technologies ▌ Reduction in legal discovery costs from electronic data access ▌ Reduction in costs of compliance infringements ▌ 40% organizations achieve ROI in 12 months or less; 74% in 2 years (AIIM Research) FINANCIAL

Start your transformation today ▌ Remember: Your competitors are starting to digitize information. How far behind will you fall if you delay? ▌ Now is the time to be the change agent in your organization. ▌ With the proper planning, leadership and support, your company can successfully transform the way information is managed and business is conducted, ultimately ensuring its strength and competitiveness in the future. 9 © Swiss Post Solutions, Inc.PROPRIETARY AND CONFIDENTIAL

For more Information: Glenn Wainer Solution Consultant Swiss Post Solutions Thank you!