Chris Young Avaya review: October 11, 2012

© 2012 Avaya Inc. All rights reserved. 22 Avaya updates  Annual IAUG and Avaya customer survey is coming this month  Once again, Avaya and the International Avaya Users Group (IAUG) will be sending out our annual Customer Survey to IAUG customer members. Survey feedback is critical to building current customer profiles, and to understanding the products and solutions they currently use, investment trends, business objectives and current infrastructure.  The survey is planned to be in the field the week of 15 October. Be on the lookout for more information and share the survey communications with your customers.

© 2012 Avaya Inc. All rights reserved. 33 Upcoming Webinars & Events  September Scopia – had 3 customers join and now I have three interested customers.  Get smart – series of call center and Analytics monthly webinars: –November 12th - Self Service ApplicationsSelf Service Applications –December 10th - Variables in Vectors workshop (including other tips and tricks)Variables in Vectors workshop (including other tips and tricks)  Evolutions – San Francisco - –You’re invited to join us for an exclusive event featuring speakers from Apple, Inc., Forrester Research and Avaya coming to San Francisco on December 12th. Avaya Evolutions, a special one-day event, provides you an opportunity to engage, interact and collaborate with Avaya executives, peers and industry leaders. Build your knowledge and broaden your view of what real-time business communications can do for your enterprise. SAN FRANCISCO – DECEMBER 12, 2012 SAN MATEO EVENT CENTER 1346 SARATOGA DRIVE SAN MATEO, CA 94403

© 2012 Avaya Inc. All rights reserved. 44 Webinar and Events  You are invited to participate in a FREE AvayaLive Engage Workshop Series Experience an immersive 3D collaboration technology that is designed to help your organization break down barriers to effective collaboration, fostering teamwork and enabling learning – all from an employee or student desktop. Workshops are designed to provide a hands-on opportunity for participants to experience how to use this type of technology to impact strategic business initiatives, such as sales training & development. Workshops will feature a panel of subject-matter experts involved with successful program implementations and will provide you with an opportunity to explore this unique 3D environment first-hand. Featured Workshop Topics Thursdays at 11am CST –Distance Learning in Higher Ed October 11 –Corporate On-boarding October 25 –Contact Center Agent Training November 8 –Challenges & Opportunities in Higher Ed November 29  What would you like Avaya to do on a local basis.

© 2012 Avaya Inc. All rights reserved. 55 Scopia offer to IAUG members  Scopia provides a video experience giving you that EXTRA personal touch needed to do business - and better communication means better business. Improve your communication, advance your business, and save money. Features include:  High-quality video conferencing at your fingertips  From wherever you are  On whatever device you’re using  Collaborate using HD voice, video and content sharing  You can even moderate the call, mute, add and remove participants  Plus, there are lots of ways to enter!  Weekly drawings: Use your Scopia meeting room three times  Monthly drawings: Have the most participants in one meeting for the month  Grand prize drawing: Use Scopia most effectively (best use case to be determined by IAUG panel)  What are you waiting for? Register today to experience HD video conferencing on your PC and Mobile devices and you will be contacted shortly.Register today   Scopia - it’s that easy - it just works!

© 2012 Avaya Inc. All rights reserved. 66 Webcast  Join Speech Analytics Supercharged Quality Monitoring webcast on 16 October –Join us on 16 October 2012, 11am-12pm EDT for an overview of Quality Monitoring and Avaya Aura WFO. Learn what quality monitoring is, why it is important, and how Avaya’s solution addresses common problems found in nearly all quality monitoring processes. Applications such as eLearning, Scorecards, Coaching, Customer Feedback and Speech Analytics can amplify and transform the quality monitoring process. This session will give you the tools you need to foster better and deeper dialog with your customers. – =1&siteurl=verint&nomenu=true&main_url=%2Fmc0805ld%2Fe. do%3Fsiteurl%3Dverint%26AT%3DMI%26EventID%3D %26UID%3D %26Host%3Dd6feb62a47476e4b401 d510b02180f c531e1b56581b4e5f54%26Fram eSet%3D2%26PW%3DNM2RiM2E5YTM2

© 2012 Avaya Inc. All rights reserved. 77 Our website provides Case studies, video, pod casts on applications  Education  Financial Services  Healthcare  Hospitality  State and Local government- government/ government/

© 2012 Avaya Inc. All rights reserved. 88 1Q13 Avaya Promotions & Programs – US Business UnitAvaya United States 1Q13 Promotions Enterprise 1.Triple 7 -extended through March 31, ASIPP – Avaya Software Investment Protection 3.CS1K Evolution – expired – not extended 4.Collaboration Pack for CS When combined with the CS 1000 Evolution + Collaboration promotion, businesses will be able to add 50 users of Avaya Aura® Session Manager and Collaboration to a CS 1000 release 7.5 upgrade for about the cost of the upgrade 5.Drive Midsize - ME Small & Medium Business 1.Triple 7 2.IP Office 8.1 and 5 Jabra headsets Networking 1.Government, Education & Medical (G.E.M.) 2.VENA Now! 2 Avaya Client Services 1.CS1K 7.5 PASS Co- Delivery Coverage Promotion Avaya Financial Services (AFS) 1.0% 60 months True Lease FMV ($100K min) 2.Lease to Own 5.99% ($100K min) 3.36 or 60 month lease to own finance lease for 7.99% or 60 months True Lease option for IPO 4.0% 36 Months FMV True Lease for Collaboration Pack for CS Telecom Data Rate Card June 29, 2012

© 2012 Avaya Inc. All rights reserved. 99 Other  Maintenance overview – for next session –Web ticketing –Escalations –Tools –Would you like anything else?