©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Management, Supervision, and Decision Making Increasing Management Effectiveness Effective Supervision Managing with Information CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Increasing Management Effectiveness GOALS ● Identify three important roles successful managers play in organizations. ● Explain how managers use resources to accomplish the work of an organization. ● List and explain accepted management principles. 2 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Management Roles ● Communicators ● Gather information ● Make sure information is used appropriately ● Share information with those who need it ● Relationship builders ● Develop positive environment ● Interact with other managers ● Develop and support subordinates ● Resolve conflict 3 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Management Roles ● Decision makers ● Allocate resources ● Solve problems and take corrective action ● Recognize and reward success 4 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Getting Work Accomplished 5 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Principles of Effective Management ● Effective managers ● Demonstrate commitment to the success of the organization ● Take responsibility for developing and implementing plans to achieve the organization’s goals ● Identify the resources and ensure they are available ● Organize and coordinate the work to achieve efficient and effective operations ● Recognize the importance of employees ● Monitor activities and results 6 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Effective Supervision GOALS ● Identify the responsibilities of supervisors. ● Describe the day-to-day management activities of supervisors. ● Discuss ways that businesses can improve the skills of supervisors. 7 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Supervisor’s Job ● Responsibilities of supervisors ● Communicate the goals and directions of management to employees ● Show employees the importance of company goals ● Must use language and actions that are understandable ● Explain employee concerns and ideas to management ● Employees feel important ● Ideas and opinions are considered 8 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Supervisor’s Job ● Responsibilities of supervisors ● Evaluate and improve employee performance ● Performance Review ● Formal and Informal Performances ● Discipline employees or recommend termination ● Encourage employees to do their best work ● Create comfortable atmosphere ● Make employees feel accepted and respected 9 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Supervisor’s Job ● Use resources efficiently ● Look for ways to operate efficiently ● Seek advice from employees ● Make suggestions to managers on how processes can be improved and cost controlled 10 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing Day-to-Day Activities ● Scheduling work ● Work schedules ● Tasks to be done ● Employees assigned to work ● Time frame for completion of tasks ● Time Management ● Managing work schedules ● Not wasting time ● Determine work to be done ● Set priorities 11 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing Day-to-Day Activities ● Communicating with employees ● Oral communication ● Written communication ● , Text messages ● Controlling quality ● Develop quality standards ● Regularly check quality of work 12 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Improving Supervisory Skills ● Formal training ● Training classes ● Study materials-books, podcasts, videos ● Work coach ● Experienced managers work with new managers ● Self-directed training ● On-line programs, CD’s 13 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing with Information GOALS ● Explain how management information systems and business research help managers with planning and controlling activities. ● Identify the four steps in the problem-solving process and how the process supports decision making. 14 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Using Management Information ● Using management information systems ● Computer based program ● Stores, organizes, provides information about a system ● What-if analysis ● Explores consequence of a choice ● Business research ● Gather new information not in information system ● Use research for future decisions 15 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Decision Making ● Problems and decision making ● Problem-difficult situation requires a solution ● Steps in problem solving ● Identify the problem ● List possible solutions ● Analyze the solutions ● Select the best solution 16 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e ©2013 Cengage Learning. All Rights Reserved. Problem-Solving Process 17 CHAPTER 2

©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Contingency Planning ● Possible problems ● Alternative approaches 18 CHAPTER 2