Lessons Learned* from PPIN Evaluation The Fine Print: 1) Not a random sample. 2) May not be representative of all P2Rx users. *The survey audience and respondent sample is uncertain.

How Users Find Us (Beats out assistance program, brochure or newsletter, link from another website, search engine, vendor and other.)

Usefulness of Site

Top Rated Resources Sum of responses: useful + very useful

How Websites are Used:

Actions Taken  About 70% (of 376 respondents) report taking some action to improve environmental practices.  About 25% (of 443 respondents) agreed that P2Rx or the actions taken resulted in cost savings (time and dollars) to them.  49% of the 221 TAPs agreed that using P2Rx had resulted in cost savings to their clients.

* Difference in Use Based on Client  State programs and wastewater treatment programs use P2Rx info to provide info to their clients.  Businesses, Local governments, educational institutions, and non-profits use P2Rx info for their own organizations. *Based on EPA analysis of survey data

*Frequency of Use & Outcomes  States are more likely to use P2Rx weekly (than expected by chance).  Local governments use P2Rx sporadically (less often than every 3 months) There is a significant correlation between frequency of use and endorsement that P2Rx improves awareness. *Based on EPA analysis of survey data

*Actions Taken “The most thrilling statement of your program’s effectiveness is that the preponderance of the intermediate outcome measures on Q8 and Q9 are significantly correlated with frequency of use of P2Rx.” — EPA statistician Those who use the program most frequently are more likely to report behavioral changes. *Based on EPA analysis of survey data

What’s Left to Do? Document these Outcomes: For TAPs:  Improvements in information content, delivery, sharing  Increased capacity to provide P2 services  Efficient, high quality P2 assistance provided For End users:  Increased awareness of P2  Implementation of P2 practices  Reduced use of: energy, water and other resources  Reduced waste

Specifically – We Need to: 1. Identify web site users (TAP or end-user). 2. Ask if the web site increases awareness or capacity. 3. Use uniform (or common) questions by all centers to measure short-term and intermediate outcomes. 4. Measure outcomes for all “identified” users (we have their contact information or use advisory groups).