Luke Plourde. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother,

Slides:

Advertisements

Similar presentations

Advertisements

If Condition (اذا الشرطية)

Closing the Sale Chapter 15.

Telephone Etiquette.

Buying a Phone Card Developed By by. Sharee want to phone her family overseas. She has a sister who lives in the USA and her mother lives in India. She.

Customer Service Dialog Made By: Alicia Richert B.C. 1.

Customer Service Dialog Grant Hecht. Different Types of Customers Argumentative Impatient Leave-Me-Alone Moody Complaining Suspicious Silent Indecisive.

By Bryce Hanson. There are many different types of customers here’s a few Angry Irritable/moody Complaining Impatient Leave me Alone Insulting Argumentative.

Sticks and Stones Read the story. Objectives Pupils will know and understand: Name calling can be bullying. How being bullied can make someone feel. There.

Snapped by camera deal Do Hong Kong shopkeepers have a good reputation? What would you do if you thought you’d been cheated out of $4,000.

Lesson 10: Dealing with Criticism

Perseverance Leads to Success An eight year old girl heard her parents talking about her little brother. All she knew was that he was very sick and they.

Grocery Store Questions (Play Game):  What do you buy at a grocery store?  What do you put your groceries in?  Where do you keep your groceries when.

Unit 02. Past tense. (1) (A) He is shopping (B) He is paying the bill. (C) He is trying on shoes. (D) She is selling fruit. (2) (A) she is returning a.

©Markéta Čeřovská, Lenka Lexová Shopping. Name the shops and other places: SUPERMARKET, NEWSAGENT´S, DRYCLEANER´S, MOBILE SHOP, BAKER´S, CLOTHES SHOP.

“Lesson 10: Repentance,” Primary 3: Choose the Right B, (1994),46

Lily walks in the street and looks in the toy shop window. She sees a beautiful doll. It is fifty dollars. Lily wants to buy the doll but she has no money.

Lesson 2 At the supermarket. Slash prices  Let’s go shopping! After the holidays, they’re slashing their prices.

2.05 Difficult Customers.

Deal with Complaint Complied by Terri Yueh. Process of complaining Greeting. Explain the problem Give details Asking for details. Asking for details.

CUSTOMER SERVICE Cameron Odell. WHAT IS GOOD CUSTOMER SERVICE?  Make certain of customer satisfaction with a product or service  Providing helpful and.

Complaints – and how to avoid them Samantha Hill University Complaints Officer x3642.

Customer Service Dialogue Sepp Swanson. Types of Customers Argumentative Guideline—Asking simple, polite questions with options keeps most situations.

Objectives To discover how handling complaints and customer service are related. To examine how to handle difficult customers. To show the benefits of.

Making Complaints in Other Businesses!!. KEY EXPRESSION S! What would you like me to do? I would like you to___________________ What would you like me.

Customer Service Dialogue By: Salem Rondeau. My Wordle.

 Argumentative:  Impatient  Leave me alone  Irritable/moody  Insulting  Complaining  Domineering/superior  Suspicious  slow methodical  dishonest.

Recycling 101 ReduceReuseRecycleCompostSimple Living

Yum.... My favorite foods. Yum.... My favorite foods.

He says how people should live. But many people just ignore God They don’t want to know about him. They just don’t care about God at all.

Ron Clark Bellringers 55 Essential Rules.

Jenna Spautz. Agenda 1. Define Community Based Instruction (CBI) 2. Reasons for teaching in the community 3. Benefits of education in the community 4.

Customer Complaint Scenarios

CUSTOMER SERVICE DIALOGUE By: Emily Colombo. Customer Service is a rewarding yet challenging job to be in. If a situation arises where you have an unhappy.

Shopping Draw a line to match the type of shop with the items that are sold there. Grocery shop, toy shop, newsagent, hairdresser, bakery, post office,

Warm-up  Give examples of times you have encountered difficult customers at your job. What happened? What was the outcome? OR  Give examples of when.

Work for Food, Clothes and Toys Social Studies Online Grade 2.

A.J. Wilson. Difficult Customers  Insulting Guideline—Go neutral. Serve customers promptly, and non-emotionally. You’ll feel an energizing power. And.

Storming Heaven (prayer in the new year) John 14:7-21 Pastor David Leppard, Trinity Alliance Church.

Consumer Rights and Responsibilities. Be An Educated Consumer Our courts have determined that you should know the difference between fact and opinion!

Formulate Equations Lesson 6 (3 rd 6 Weeks) TEKS 6.5.

Can't buy me love, love Can't buy me love I'll buy you a diamond ring my friend if it makes you feel alright.

Candy! By Miranda Tillich. I’m so excited its Halloween! I can’t wait to get so much candy. :)

II CONDITIONAL. If you had enough money, how would you improve your house or flat?

Customer Service By: Amber Lange Customer Service By: Amber Lange.

© 2015 albert-learning.com Phrases For Business English.

LETTER FROM GOOD CUSTOMER By: Arnold Pallo Arnold/file/training/07/09.

Going to the Store. It’s time to go to the store! I need to put on my shoes and coat.

DIFFICULTDIFFICULT C u s t o m e r s By: Haley Bassett.

Great pictures. Next time you have extra time try stacking your coins.

a) snoopsnoopb) sincerelysincerelyc) impatientimpatientd) furious furious. I would like to thank you _____ for your help.

Customer Service By: Shellby Jacobs. Types of Customers 0 Argumentative: Customers who just look for problems. *Guideline- Asking simple, polite questions.

Making Change For a Dollar By Jessica Willison. Mathematics Lesson 1 st Grade.

1 If only… 2 Background Knowledge Pre-reading Reading Practice.

We are going to sign a contract and if we don’t fulfil it, we will have to admit it and talk about it. DO YOU AGREE? I DO AGREE.

“HANDLING THE GUESTS”. HANDLING THE GUESTS APPROPRIATELY IS ESSENTIAL. WE HAVE TO WELCOME AND GREET PEOPLE NICELY AND ASSIST THEM TO GET WHAT THEY WANT.

A Picture is Worth a Thousand Words: Demand Unit 2 Lesson 8.

By Noah Dendinger.  First of all, there’s no such thing as a “typical” difficult customer. Difficult customers come in all shapes and sizes. And, no.

I See Your Point The Upper Intermediate Course The Warehouse Madrid.

CUSTOMER SERVICE BY: JOSH MAACK. DIFFERENT TYPES OF CUSTOMERS Argumentative- This type of customer will argue about everything; if you are doing your.

Different Types of Customers. Customers are people  Real customer service is about dealing with real people - who may be awkward, wound up and angry.

Food Idioms “I’m as hungry as a horse!”. acquire a taste for (something) - to develop a liking for some kind of food or drink or something else My friend.

Customer Service Dialog By: Haley Barritt Hour 8.

CUSTOMER SERVICE Ashley Handy. WORDLE WHO MUST DEAL WITH CUSTOMERS?  Nearly everyone who works will eventually deal with customers, which is why we,

Customer Dialogue By: Kendrah Wink.

Indicator Resolve conflicts with/for customers to encourage repeat business MARKETING.

Customer Complaints, Workplace Ethics, and Workplace Scenario Skits

Indicator Resolve conflicts with/for customers to encourage repeat business MARKETING.

Extraordinary Service

Presentation transcript:

Luke Plourde

My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother, and a woman was there trying to return a bag of opened Halloween candy.

Woman- “I would like to return this bag of candy that I don’t want.”

Cashier- “I'm sorry but we cannot refund you on an opened food item.”

Woman- “That is ridiculous you should be able to get your money back for anything that you buy.”

Cashier- “I’m sorry but our policy states that we cannot refund you.”

Woman- “This is insane I need to see the manager!”

Cashier- “I will get him for you.”

Manager- “What seems to be the problem Ma’am.”

Woman- “That idiot wouldn’t let me return this bag of candy.”

Manager- “Well our policy does say clearly that we don’t accept opened food items and if you don’t calm down I will have to call the authorities.

The woman then after stormed out of the store upset.

Types of Customers Argumentative Dishonest Complaining Irritable/moody Complaining Leave me alone Impatient

What to do. Ask simple polite questions. In doing so be respectful Be slow and sort of monotone