The Family Institute Learning Community * Plans / Activities for Remainder of 2014 *

AGENDA Hello and introductions Learning Community goals Planned activities for 2014 Performance indicators Discussion and Q & A

What are the goals of the statewide Learning Community?

Within the Learning Community… Provide training and implementation support for programs that are adopting evidence based family-involving approaches for people with severe mental illness Offer training and consultation related to evidence based practice implementation as well as organizational changes related to the successful implementation of practices Assist programs with adoption and implementation of the core offering, Consumer Centered Family Consultation (CCFC), using a program- centered training approach Encourage forums that facilitate programs’ access to each other to share strategies and lessons learned

Sharing and Learning Together A Change Team: A Learning Community:

Consumer Centered Family Consultation

Common Experiences of Consumers (and Practitioners) Consumers are angry/frustrated with families and don’t want involvement Initially, there simply are no family members Consumers want their families involved only in specific ways Consumers sometimes don’t go to appointments, and have nobody supporting them to do so Consumers are worried family involvement will take away their own control “Burned bridges” People are traumatized (consumer; family) Families say “no” to involvement if asked Families don’t know how to be involved in helpful ways

Question: How do practitioners address these issues via CCFC? Answers: 1) Practical engagement process 2) Semi-structured consultation process 3) Do the things established via decades of research

Your program joined the Learning Community. What does that mean?

Family Institute will Provide: Family Institute implementation support team: Anne Smith, Tom Jewell, Sherri Ladd, Doris Joy Face-to-face, phone and online training and support activities Forums that facilitate programs’ access to each other to share strategies and lessons learned Collection, analysis and review of performance indicator data

Participating Programs Agreed To: Implement the CCFC approach as an option for the consumers they serve Establish a Quality Improvement Team (QIT) (consisting of program director, a supervisor or designee, and data collection person), at least one of whom will attend each activity Collect and submit performance indicator data on a monthly basis (i.e., 6 basic indicators) Share implementation experiences and/or performance indicator data with other programs

What activities are planned for the remainder of 2014?

“Big Picture” Learning Community activities will be scheduled to occur approximately one activity per month

Overview of Activities CCFC face-to-face trainings Webinars On-line meetings Clinically-oriented “booster sessions” 1:1 Project Coordinators calls Other supports and contacts as needed and requested (AKA: we are here to help)

CCFC Face-to-Face Trainings 2 day training events –Day 1: Training in CCFC approach –Day 2: Implementation and Sustainability Statewide trainings in 2014: –Jan. – NYC and Long Island pgms –Feb. – Western NY pgms –May – Albany / HR / Central pgms –Sept. – TBD

Webinars 60 minute, topic oriented, and mostly didactic Upcoming webinars planned for 2014: –April 16 th, 12:00pm and 3:00pm Topic: Performance Indicators –July 15 th, 12:00pm and 3:00pm Topic: Family Information Nights and Open Houses –Sept. 9 th, 12:00pm and 3:00pm Topic: Family Education in Groups and 1:1 –Dec. 2 nd, 12:00pm and 3:00pm Topic: Single Family Psychoeducation Model

On-line Meetings 60-minute, topic and discussion oriented Upcoming on-line meetings planned for 2014: –March 18 th, 12:00pm and 3:00pm Topic: Plan for 2014 –June 11 th, 12:00pm and 3:00pm Topic: PROS Billing –Aug. 13 th, 12:00pm and 3:00pm Topic: Implementation Support –Nov. 5 th, 12:00pm and 3:00pm Topic: Feedback about 2014 and planning for 2015

Clinically-oriented “Booster Sessions” 90-minute, discussion oriented, focused on challenges and experiences with actual CCFC encounters Upcoming booster session meetings: –May 20 th, 3:00 - 4:30pm Topic: Case Presentations –Oct. 8 th, 3:00 – 4:30pm Topic: Challenging Family Issues

1:1 Project Coordinator Calls Your regional Family Institute coordinator will be contacting you to set up 1:1 program consultation, technical assistance and update phone calls Month: APRIL (scheduling calls for April) Keep an eye out for please

Reminder: What are the performance indicators and why are we asking you to collect/submit them monthly?

The “Why?”: Importance of Measurement and Tracking Premise: You can’t improve what you don’t know (and, let’s not rely on “gut feelings”) Set specific and measurable goals designed to answer the questions: What are we trying to achieve? and How are we doing? Help the Family Institute and your team keep our collective fingers on the pulse of what’s happening

CCFC Performance Indicators [All are for the prior month] Total # of consumers ENROLLED in your program? Total # of consumers ENGAGED in CCFC discussion? Total # of consumers who consented to OUTREACH? Total # of FAMILIES/ SUPPORTS invited to CCFC? How many CONSUMERS participated in a CCFC? Total # of CCFCs CONDUCTED?

Next Steps Continue with CCFC implementation, and don’t hesitate to reach out to us Upcoming “performance indicator” webinar - Wednesday, April 16 th, 12:00pm and 3:00pm Scheduling 1:1 phone calls in April Think about how many staff need to be trained in CCFC ( Upstate/Central, we’ll send an asking for names within next few weeks )

Please use the links below to download the Schedule of Events for 2014 and this Power Point Presentation Schedule of Events 2014 LC Plans-for-2014 ppt