System Manager February 11, 2004

What is System Manager System Manager unites Inter-Tel’s diverse product line into a family of products that can be viewed, programmed, managed, and diagnosed through a single integrated, centralized network management tool

User Interface

Benefits of System Manager –It enables more thorough troubleshooting –It provides great potential to reduce the cost and overall complexity of operating the system –It provides client’s an interface to view of the network with the ability to drill down and view individual nodes eliminating the need to travel to each site for access

Snap-In A snap-in is a.NET DLL assembly that implements a special interface and provides the ability to manage some part of the system Snap-ins provide the logic and support for managing agents or other specific part of the system Currently, there are five snap-ins: –Network View –Call Processing –Unified Communicator –SIP Server –CT Gateway

Single Interface A single web based client interface allows a technician or system administrator to manage an entire networked system with multiple applications remotely thus substantially lowering the cost of maintenance

Network Interface The System Manager presents the same client interface in single and multiple node environments The System Manager’s client interface provides a view of the network with the ability to drill down and view individual nodes eliminating the need to travel to each site for access

Network View Snap-In

System Management The View Alerts view allows users to view the alert information stored in the alert database. The view allows users to filter the results of the displayed results by source, beginning and ending timestamps, alert type, severity, and system events flag (i.e., whether an alert is marked as a system event or not) Users are able to view call reports based on SMDR

System Management System Manager’s client interface displays live T1, E1, and IP link status System Manager’s client interface allows users to review and modify system configuration The Alert Notification view allows users to subscribe for notification of selected alerts. This feature allows System Manager to inform users of potential system problems

Supported Configurations One System Manager server support one networked telephone system. For example, Inter-Tel’s multi-node telephone system network would require only one server. Clients can connect to different System Manager systems by just browsing to the appropriate URL One System Manager server supports up to 63 Axxess CPC/CPS nodes One System Manager server support up to one Unified Communicator server

Supported Configurations One System Manager server supports up to any number of SIP Servers System Manager, the Web Server (i.e., IIS), and the database (i.e., SQL Server) run together on the same PC, preferably inside the customer’s firewall

Part Numbers System Manager Software & Key Call Processing Snap In License Axxess Single Node Connection License Unified Communicator Snap In License Sip Server Snap In License

PC Requirements The processor and memory requirements of the System Manager PC depend on the expected load on the server application The minimum requirements are as follows: –Pentium 4 2.4GHz or higher processor –512MB or greater system memory –80GB or greater hard drive (for redundancy, RAID Level 1 preferred but not required) –DVD ROM Drive –Floppy Drive –Two USB 2.0 Ports –10/100 Ethernet Port –Windows 2000 Server with Service Pack 4

Summary The System Manager unites Inter-Tel’s diverse product line into a family of products that can be viewed, programmed, managed, and diagnosed through a single interface. This consistency across our product lines aids in training of support personnel and system administrators will allow greater troubleshooting of problems in the field.