Collaborative Services The Centralization Process at Duke Michael Pickett Duke University CSG

The Environment April 11, :26PM “What we want is to provide network service so reliable, predictable, and standardized that it becomes to be perceived in much the same way as the electrical power you get from the outlet in your office” Mike Pickett to the newly formed Information Technology Advisory Council

The Environment April 11, :27PM “That is exactly what we DON’T want!!!” Irate faculty member from Computer Science

Review and Centralization Process Variety of approaches to gathering needs, approaches, best practices from schools and departments and putting together plans and next steps Variety of approaches to gathering needs, approaches, best practices from schools and departments and putting together plans and next steps Inputs: ITAC, Academic Tech Committee, CLAC, Monthly Extended Staff – short topics Inputs: ITAC, Academic Tech Committee, CLAC, Monthly Extended Staff – short topics Process: Explorations, Future Forums, Solutions and Best Practices Forums - Wide invitations Process: Explorations, Future Forums, Solutions and Best Practices Forums - Wide invitations Sometimes resulting in: Working groups, or just minutes and next steps Sometimes resulting in: Working groups, or just minutes and next steps Careful choice about what to absorb in the center Careful choice about what to absorb in the center High level support for the process High level support for the process

Topics Raised Recently – “What would an enterprise system look like?” – “What would an enterprise system look like?” Calendaring Calendaring Portals Portals Content Management Content Management Video Services Video Services Document imaging Document imaging E-commerce E-commerce File Services File Services LDAP LDAP

Topics Raised Recently Physically Securing Computers and Peripherals Physically Securing Computers and Peripherals Firewalls Firewalls Network Attack/Disaster Response Network Attack/Disaster Response Digital Archiving Digital Archiving Faculty Systems Faculty Systems High Performance Computing – Cluster, Sunfire High Performance Computing – Cluster, Sunfire Campus Maps Campus Maps Space Management Processes & Systems Space Management Processes & Systems Third Level Domain Names Third Level Domain Names

Topics Raised Recently Academic Technology Academic Technology Mass Storage for Research Mass Storage for Research Upcoming: Large Public Video Displays Upcoming: Large Public Video Displays Upcoming: Video Conferencing Tools Upcoming: Video Conferencing Tools Upcoming: Donating and Decommissioning PCs Upcoming: Donating and Decommissioning PCs

What’s Working? Trust is up Trust is up Duke community is participating Duke community is participating Some services are moving to center Some services are moving to center We’re making conscious choices We’re making conscious choices Creating a culture of collaboration Creating a culture of collaboration