Maintenance Incentive P.D.S.A. Members Dr. Kenny Miller Doug Wooten Mike James Eric Gilreath Kevin Souther Eddie Odom Danny Bustle David Martin Jim Sherrill 3/21/2006 Revised 4/5/2006 Incentive Committee

Plan Customer Satisfaction 1 What needs improving Level of satisfaction 2 Current Performance 78% with upward trend 3 Customer And Requirements Staff,Students,& Parents Safe, Clean, Healthy, Orderly & Caring 4 How is this aligned to department mission and goals Effective & Efficient operations to provide Nurturing,,Caring,Safe, Healthy environment 5 What is the proposed approach to improve results Improve Communications & Develop an Incentive Program

Customer Satisfaction Data Percent

Do Customer Satisfaction 1 What do you as a leader need to do to implement the proposed approach Gather feedback from team members & validate areas for improvement Advocate for appropriate funding, Report Progress to Stakeholders 2 What do the workers need to do Recognize needs & work towards reaching a goal 3 What resources will be needed Staffing at appropriate level, Training, Equipment,& materials 4 How will you evaluate progress Customer Satisfaction Survey, Work Order completion,& Positive - Negative Feedback 5 Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06

STUDY CUSTOMER SATISFACTION LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO STAKEHOLDERS

ACT CUSTOMER SATISFACTION GOAL \ BONUS 80% + \ $ % % \ $ BELOW 78% \$ /2006 RESULTS __78_ % Note; Round results to the nearest whole number Data is from the Customer Satisfaction Survey

Plan Energy Goal 1 What needs improving Maintaining cost avoidance % in an upward trend 2 Current Performance Upward Trend, Top ten in like markets 3 Customer And Requirements Tax Payer & students Reduction in Energy Consumption which results in good stewardship to the Environment 4 How is this aligned to department mission and goals Effective & Efficient Operations Stretches resources, & saves money. Offsets rate increases 5 What is the proposed approach to improve results Increase participation through incentive program, & focus on "Green Construction"

Energy Data % Cost Avoidance National Best at Two Years 30% Edmond Ok. Goal For 05/06 17%

Do Energy Goal 1 What do you as a leader need to do to implement the proposed approach Support, Guide & Monitor Department improvement plan Advocate for appropriate funding, Report Progress to Stakeholders 2 What do the workers need to do Support, Follow & Deploy Department Procedures 3 What resources will be needed Upper Management Support, Training,& Participation of ALL Staff, Energy Efficient Material & Equipment 4 How will you evaluate progress Energy Cap Software, &Utility Data 5 Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06

STUDY ENERGY GOAL LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO STAKEHOLDERS

ACT ENERGY GOAL GOAL \ BONUS 20% + \ $ %-19.49%\ $ BELOW 17% \ $ /2006 RESULTS_28_% Note; Round results to the nearest whole number Data is from the Energy Cap Software

Plan Attendance 1 What needs improvingAll areas of attendance 2 Current PerformanceTrend of 90% Attendance 3 Customer And Requirements All team members to be on the job to operate at an optimum level 4 How is this aligned to department mission and goals Effective & Efficient Operations, Reducing Response time & Maximizing resources 5 What is the proposed approach to improve results Encourage Team Members to Exceed the Current level of Attendance through an Incentive Program

Attendance Data Days

Do Attendance 1 What do you as a leader need to do to implement the proposed approach Set a good Example, Support & Establish Accountability. Advocate for appropriate funding, Report Progress to Stakeholders 2 What do the workers need to do Improve Attendance 3 What resources will be needed Wellness Program, Awareness of importance of good attendance 4 How will you evaluate progress Timekeeper / Personnel Records 5 Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06

STUDY ATTENDANCE LOOK AT PAST DATA SET INDIVDUAL GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO STAKEHOLDERS

ACT ATTENDANCE Note; Round results to the nearest whole number Data is from Time keeper & personal records GOAL/BONUS$200$100$ days absent$ days absent$100 Over 5 days absent$0.0 Scheduled Annual Leave, Bonus Leave or Comp time do not count as an absence Unscheduled Annual Leave, Bonus Leave or Comp time does count as an absence All sick days do count as an absence Scheduled days must be turned in 5 work days in advance If you work 4 hours, you are counted present.

Plan Work Order Completion 1 What needs improving Increase % completion Ratio 2 Current Performance 80 % Plus on Completion 3 Customer And Requirements All Staff & Students Completion of all Work Orders in a Timely Manner 4 How is this aligned to department mission and goals Effective & Efficient use of available resources & staff 5 What is the proposed approach to improve results Incentive to reward Effective & Efficient Operations

Work Order Completion Data % Complete

Do Work Order Completion 1 What do you as a leader need to do to implement the proposed approach Support Guide & Monitor Work Order Completions, Advocate for appropriate funding, Report Progress to stakeholders 2 What do the workers need to do Work & Respond in a more Efficient Manner 3 What resources will be needed Adequate Staff and funds 4 How will you evaluate progress Internet Based School Dude Work Order System 5 Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06

STUDY WORK ORDER COMPLETION LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO STAKEHOLDERS

ACT WORK ORDER COMPLETION GOAL \ BONUS 78% + \ $ %-77.49% \ $ BELOW 75% \ $ /2006 RESULTS__83__% Note; Round results to the nearest whole number Data is from School Dude Maintenance Software

Plan Safety 1 What needs improving Reduction of recordable accidents 2 Current Performance Improvement over last Three years 3 Customer And Requirements All team members, Reducing insurance premiums, Workers Compensation Claims,& lost time accidents. Increase job performance 4 How is this aligned to department mission and goals Effective, Efficient & Safe work environment 5 What is the proposed approach to improve results Reward safe work practices with an incentive program.

Safety Data

Do Safety 1 What do you as a leader need to do to implement the proposed approach Set a good Example, Support & Establish Accountability. Advocate for appropriate funding, Report Progress to Stakeholders 2 What do the workers need to do Work more safely by using safety equipment and procedures. 3 What resources will be needed Adequate funding for equipment,training and incentives. 4 How will you evaluate progress OSHA Log Book & Workers Compensation Claims 5 Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06

STUDY SAFETY LOOK AT PAST DATA SET INDIVDUAL GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO STAKEHOLDERS

ACT SAFETY Note; Round results to the nearest whole number Data is from OSHA Records & personal records GOAL/BONUS$200$100$0.0 No Accidents or Violations $200 1 Written warning Or Lost time accident = being out one day $100 Vehicle ticket conviction Or at fault accident $0.0 2 Written warnings Or Accident due to not using P.P.E. or safety procedure Or Lost time accident = being out more than one day $0.0