The Communication Process and Office Communication Network Chapter 7, Odgers & Keeling

Main Topics The Communication Process Office Communication Networks Intercultural Communication

The Communication Process Nonverbal Communication Communication Feedback and Filters Communication Model

Nonverbal Communication Facial Expression Eye Contact Body Language Voice Quality

Communication Feedback and Filters Feedback Filters Model

Office Communication Networks Upward, Downward, and Lateral Formal and Informal Channels Long-Distance Communication Network Meetings and Presentation Skills Business Correspondence, Reports, and Forms

Upward, Downward, and Lateral –Problems –Ideas –Accomplishment Clarifications –Attitudes Upward - - Lower to Upper

Downward Top to Bottom Formal Policies Assignments Procedures Goals Directives

Lateral/Horizontal Between Departments or Functional Units Coordination Problem Solving

Formal and Informal Communication Formal Channels Informal Channels –Grapevine –Rumors

Long-Distant Communication Networks Electronic Mail Voice Messaging and Faxing Teleconferencing and Videoconferencing

Electronic Mail Topics Frequency Urgency Participation Time of Day Jokes, Profanity, Intimacies

Voice Messaging and Faxing Professional Dealing With Sensitive Data Unsecured Media Pleasing Messages

Teleconferencing and Videoconferencing Teleconferencing Videoconferencing

Meetings and Presentation Skills Effectively Run Meetings –Before –During –After Approaches to Running Meetings –Leader Controlled Approach –Group Centered Approach Presentation Skills

Business Correspondence, Reports, and Forms Letters Memo Report Minutes Proposals Itinerary

Intercultural Communication Awareness International Business Communication Ethics Finance Management International Marketing Import/Export and Balance of Trade Organizational Structure of International Business

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