WANG Ying, PAN Mianzhen ， LU Lu ， MAO Jiye Renmin University of China

 Supervisor: Mao Jiye  Research Area: Knowledge Management Information Systems Contact: Cell Phone:

 Background  Theoretical Basis  Methodology  Findings  Conclusions

 51% of enterprises believe that ERP system introduction is not successful  More than 70% of the ERP implementation does not reach the managers’ expectation  Success rate of Chinese enterprises is only around 10%  Implementation team is considered to be one of the most important key successful factors  51% of enterprises believe that ERP system introduction is not successful  More than 70% of the ERP implementation does not reach the managers’ expectation  Success rate of Chinese enterprises is only around 10%  Implementation team is considered to be one of the most important key successful factors Renmin University of China

 The implementation of ERP systems is a kind of organizational change  Staff’s acceptance of changes is one of the key success factors of the transformation  Key users’ job satisfaction and the successful implementation of ERP are significantly and positively correlated  The implementation of ERP systems is a kind of organizational change  Staff’s acceptance of changes is one of the key success factors of the transformation  Key users’ job satisfaction and the successful implementation of ERP are significantly and positively correlated Renmin University of China

 Studies haven’t pointed out what changes may happen on them after implementing ERP, such as their occupation development, job roles, personal abilities, professional level and so on,  And which factors will effect these changes.  Studies haven’t pointed out what changes may happen on them after implementing ERP, such as their occupation development, job roles, personal abilities, professional level and so on,  And which factors will effect these changes. Renmin University of China

 (1) Ware the connotations of the concept of key users’ role changes in implementing ERP?  (2) Which are the influencing factors of the key users’ role changes?

 Refers to the planned and goal-directed change activities carried out in organizations  Changes have impacts on people‘s psychology  Managers should pay close attention to employees’ reaction when transforming in different time Renmin University of China

Employee’s cognition of change includes:  Cognition of the change’s effectiveness  Cognition of the coordination of staff members  Cognition of the rights and interests’ protection of the employees Renmin University of China

 The modes of employee’s work role transition can be divided into four types: replication, absorption, determination and development  Along with personal development and role development two aspects of results  Organizational induction- socialization processes, prior occupational socialization and motivational orientation, and work role requirements  Views the work role transition as a dynamic process Renmin University of China

 Exploratory case study  Grounded theory oriented data analysis method

 D company is a multinational enterprise basing on the geophysical exploring business, has diversified developing orientations, public utilities and other industries.  In June, 2003, D company’s ERP project officially started, mainly involving three participants: the project leading group, Beta consultant company and ERP executive group of D company.In February, 2004, the on-line application began. Renmin University of China

 (1)Early stage: join in the training about the ERP systems’ concepts and function knowledge  (2)Blueprint stage: combine the existing process, involve in the design of future processes  (3) Demand collecting stage: collect the key requirements of business department Renmin University of China

 (4)Implementing and popularizing stage: configure the system, unit and integration test, prepare ERP manual.  (5) On-line perpetrating stage: operation training.  (6) Going online and after online support: maintenance of the system, judge and answer the end users’ various questions, improve the system. Renmin University of China

 Deplored the connotations of concepts  Found their links Renmin University of China

 Pattention to what psychological effects the ERP implementing may bring to the key users, give the key users training and timely communication  Provide the key users good conditions for implementing ERP  Pay attention to creating a harmonious work atmosphere, give them the full trust and authorization Renmin University of China

 Be aware of the key users’ important functions for successful implementation of ERP  Select who is familiar with the business processes, business contents, enterprise culture, management style Renmin University of China

 Improve personal abilities, increase cross- sector business knowledge, expand horizons  Full-time involve into the project, active learn, learn from consultant about system knowledge  Communications with other module key users, try to do work by themselves, accept ERP Renmin University of China

Thank you!