MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF MADISON Municipal Gas Authority of Georgia.

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Presentation transcript:

MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF MADISON Municipal Gas Authority of Georgia

Member Evaluations General Information Member: Madison Main Contact: Ronnie Stovall, Gas Superintendent Pipeline: Transco Region: Northern Service Area: Morgan and Walton Counties

Member Evaluations Vital Signs - Customers Total Customers:1620 -Residential1274 -Commercial327 -Industrial18 Total Gas Services:1800 Inactive Gas Services:180 Inactive/Active:10% Water Customers: 905

Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:235,641 Mcf / Yr Annual Sales:240,447 Mcf / Yr. - Residential 78,886 Mcf / Yr. - Commercial 75,885 Mcf / Yr. - Small Industrial38,490 Mcf/ Yr. - Large Industrial47,207 Residential (use per customer) – 62 Mcf Commercial (use per customer) Mcf

Member Evaluations Vital Signs – Financials Annual margin (000’s) $ Return check (000’s)$ Transfers (GF) (000’s)$

Member Evaluations Vital Signs – Retail Rate Comparison Chart

Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

Member Evaluations Standard Services Delivery Budget Forecast:Yes, Jul-Jun Retail Tracker:Yes Industrial Billing Rate Notices (#):No Rate Study:Yes Marketing Program:Yes Communication Services:Yes MEAG Member:No

Member Evaluations Current Projects Sandy Creek expansion (14 Poultry, 25 Res, 1 Church) Poultry conversions (Hayes/Stovall 7 houses) Commerce Drive expansion (12 small com buildings)

Member Evaluations Future Opportunities Poultry Expansion – Southeast Morgan Co. (30 houses) Poultry Expansion – North Morgan Co. (11 houses)

Member Evaluations Issues / Concerns Replace bare steel main (Social Circle)

Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS - PACE Program- Hedge Program - Budget Forecast- Regional Meetings - Rate Trackers - AMM - Communications- Send-Out Data Marketing & Sales Engagement Level - Rebate/Incentive Program- Sales Champion - Print Ads- Poultry Rate - TV/Radio

Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications Send-Out Data

Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Print Ads – Brochures, Etc. Radio Advertising TV Advertising Website Advertising Sales Champion Poultry Rate