TRAINING COURSES EU-RO-IN ASSOCIATION website: EU-RO-IN ASSOCIATION website: AUGUST 2014

  We have established the curricula of the training courses in accordance with the special needs of disabled that will follow these courses, and with the tasks in project, and in accordance with the suggestion of the coordinator of the project – disabled that have more than 61% level of disability.  Schedule training courses:  National and international trainers (Hague accepted): lawyer, professors, medical assistant, PhD degrees.

 COURSES TOPICS  What call center is and what means to work in a call center  Work Legislation in EU. Rights and tasks of employees in European Union  Comunication and social interactioning. Communication in a workplace and by call center  Elements of work legislation in Romania  Rights of disabled people. Situation of disabled in Europe  Interculturality and European citizenship  Health and social services in EU  HOW to USE the IT EQUIPMENT and call center - for looking for a job  Selfprotection and first aid elements (individual health and hygiene)  English language  Use of English in order to find a job

  SCHEDULE TRAINING COURSES Initial evaluation - 2 hours What call center is and what means to work in a call center -2 hours Work legislation in EU. Rights and tasks of employees in EU - 4 hours Comunication and social interactioning. Communication in a workplace and by call center - 2 hours Interculturality and European citizenship - 4 hours Elements of work legislation in Romania - 4 hours Rights of disabled people. Situation of disabled in Europe -3 hours Health and social servicies in EU - 4 hours Selfprotection and elements of first aid (hygiene and individual health) - 4 hours How to use IT equipments and call center for looking for find a job - 8 hours English language. Using English language in order to find a job - 4 hours Final evaluation - 2 hours

  June 2014: selection of the members of the target-group that will follow the training courses  Establish the dates of courses with beneficiaries  Establish topics  Initial evaluation: 8 August 2014  Final evaluation: 24 August 2014  Certificate of attendance for trainees  Total hours: 43  Total trainees: 12Trainers: 5

  Members of the Romanian team and the trainers have learned some knowledge in Braille alphabet, also in visual disabled vocabulary. We procured in this way some information from other European projects’ products, and we are going to habilitate with them.  For the other disabled, we adapted our form courses, and we tried to make them very clear and using modern methods for attract the trainees, and also to make courses useful and pleasant, too.

 Examples of curriculum:  Interculturality and European citizenship - 4 hours Note: The course has in attention the skills of trainees and also their capacity of following a topic during a several time.

 COURSE CHAPTERS:  Interculturality, citizenship and Basic Concepts (national identity, European citizenship, “call center” system in Europe)  Interculturality and European citizenship: to be citizen, to have rights, to have responsibilities  Interculturality and “call center” system  European citizenship and its benefits

 European citizenship: Ciclul de viaţ ă al proiectului

  What call center is and what means to work in a call center Generalities What means VoIP technology ? Call Center based on IP protocols Gains in and by call center system

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  Use English to find a job

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 CONCLUSIONS: 1. It’s a real need the use of “call center” system in “How to find a job”! 2. Target-group interested to learn, to do, to find, to work, to search! 3. “Call center” system - an opportunity of disabled people. Not only! 4. The necessity and the utility of such a partnership project: everybody has to learn a lot. 5. Training courses - for find better ways of approaching a theme for achieving proposed goals and objectives. 6. Very, very important: to apply questionnaires of evaluation for assure a best fead-back!!! Ciclul de viaţ ă al proiectului

 7. It is important to know as more as possible about these people, and about their needs – discover point from the beginning of 8. Easier contact of trainees for develop trainings and courses. 9. Following courses during the period established in accordance with beneficiaries needs, and project tasks and dates. The period established proved that we have correctly proceeded – trainees have been participated with enthusiasm and involvement.

  DIPLOMAS MOMENT:

 THANKS TO ALL OF YOU! Tipuri de proiecte educaţionale

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