OUR VISION IN THE USHERING MINISTRY To be the best and friendliest ushers who will serve God’s people with grace, compassion, kindness, and excellence.

Equipping(Personality REAL BENEFITS OF BEING AN USHER R (Fellowship) Being an usher means making people feel right at home. Because of this, ushers get to interact with different people and, in the process, foster friendships—creating strong bonds of camaraderie. When you join the Ushering Ministry, you join a family. Equipping(Personality Development) The Ushering Ministry presents many opportunities for you to recognize, utilize, and develop your talents for God’s glory. It is a platform that lets elationships you enhance your gifts and allows you to be equipped for bigger responsibilities. 2

Attitude(Perspective) L (Servanthood) Ushers are dedicated in serving God with the purpose of glorifying and seeking Him. You develop fortitude as you fulfill the responsibilities assigned to you, L (Servanthood) Serving others helps mold your character and develops your leadership gifts. Having a heart of humility before God and the zeal for serving are both important in becoming a servant leader. eadership and you will no longer be satisfied with the ordinary but will strive to attain the best, cultivating the spirit of excellence. 3

DUTIES AND RESPONSIBILITIES As an usher, you are expected to: • Check if all the chairs are in order, with envelopes and materials (when necessary) properly placed. • Smile and welcome those who come to the services. • Maintain discipline and order throughout the service. • Provide information, such as schedule of services, direction to the toilets, emergency exits, and others, for those attending the worship service. • Assist the pastors and other church leaders during the service. • Collect the tithes and offerings. • Prepare and distribute the communion elements in your assigned section. • Do a head count of service attendees and submit the number to the head usher (if you are assigned to do so). • Check the area after the service for lost and found items, which should be turned over to the lobby guards’ station at the upper ground floor. • Be familiar with the pastors and other church leaders. 4

WORSHIP SERVICE PROGRAM Pre-Service (Set-up) • Report to your head usher 30 minutes before the service starts. • Proceed to your position in your assigned area 15 minutes before the service. • Assigned section heads should check that everything is in order (e.g. chairs, envelopes). • Encourage service attendees with children to register their kids with the Kids Ministry. Service Proper (Praise and Worship) • Make sure that the front rows (except those assigned to pastors, other church leaders, and music team) are occupied first. • Check available seats and coordinate with other ushers in your assigned area for better organization. • Refrain from assisting people to sit in the middle of the row during worship so as not to distract others. • Be aware of people coming in and out. Notify the head usher of suspicious- looking people and packages. 5

Tithes and Offerings Preaching of the Word Communion Service • Collection of tithes and offerings should start from the right side of your assigned area. • Always keep your eye on the offering bag while it is being passed around. • After collection, give the offering bag to the section head. The section head should then turn the bag over to the head usher. Preaching of the Word • The assigned usher should count the number of attendees and submit the head count to the head usher. • Assist those who respond to the altar call and lead them to the front. 6 Communion Service • Assigned ushers must prepare the elements one hour before the service starts. • Ushers should stay at the right side of the row with both bread and juice trays, except for sections at the extreme left and extreme right. Ushers should pass the bread first, followed by the juice. • The music team should also be provided with communion elements. • Communion cups are to be retrieved only when praise and worship is over, and people are asked to greet one another.

POLICIES AND PROCEDURES Lost and Found Items Inform persons who lost items to go to the lobby guards’ station in order to report the incident. Items found left behind must be surrendered immediately to the lobby guards’ station for safekeeping. Disruptive Attendees Immediately approach the person and respectfully ask him/her to keep quiet. If the attendee continues to behave in a Noisy Children If a child is noisy or crying, ask his/her parent/guardian to bring the child out of the Assembly Hall. Encourage them to bring their child/children to the Kids Ministry. We also have rooms with TV monitors for nursery-age (0-18 months) and toddler-age (19-35 months) children where parents/guardians can take care of their children and still be able to participate in the worship service. disruptive manner after the request has been made, usher him/her to exit the sanctuary until s/he has composed him/herself. 7

in the house of my God Medical Emergency Bring the person to an area where there is enough breathing space. Assign an usher to call for medical assistance. We have a clinic at the lower ground floor. Emergency and Disaster (Fire, earthquake, etc.) Immediately open the doors and calmly advise the people to exit the Assembly Hall. Better is one day in your courts than a thousand elsewhere; I would rather be a doorkeeper in the house of my God than dwell in the tents of the wicked. PSALM 84:10 8