KSS Library and Knowledge Services Promoting a knowledge based NHS Parallel session 1: Gaining & keeping a higher profile Developing the workforce: Horizon scanning: the future for NHS library and knowledge services Louise Goswami: Head of Library and Knowledge Services South East Coast SHA Jenny Turner: Trust Librarian for East Sussex Hospitals NHS Trust

KSS Library and Knowledge Services Promoting a knowledge based NHS Background Identify potential changes, challenges and developments for the future of NHS library and knowledge services Determine the implications of changes for staff development and succession planning Design and commission learning and development opportunities Enable NHS library staff at all grades to meet the future challenges of the service

KSS Library and Knowledge Services Promoting a knowledge based NHS First Steps Initial brainstorming session identified the key inter- related areas to explore Literature search identified existing evidence to our thinking or validate conclusions Facilitated meetings to clarify direction and process

KSS Library and Knowledge Services Promoting a knowledge based NHS Workshop Presenting our thinking and initial evidence (drivers for change, trend data from a sample site, what might change etc) and testing our thinking with the participants Identifying skills and knowledge that might be required in the future using the current Knowledge and Skills Framework as a tool Identifying learning opportunities (already available or requiring commissioning) and how they could be best delivered

KSS Library and Knowledge Services Promoting a knowledge based NHS Workshop Results Drivers for Change –Technology –Finance –Politics –User expectations and skills –Information seeking behaviour Changes in Service Delivery –Imperative to improve library service impact –Increased e-resource use –Increased remote service use –More emphasis on governance and evidence based practice –Paraprofessional staff with increased responsibilities –Professional staff operating outside the physical library space

KSS Library and Knowledge Services Promoting a knowledge based NHS Library and Knowledge Services Staff Development National Staff Development Group LKS Staff Regional Staff Development Group Generic skills Cross sector IT finance Customer service etc. LKS skills Service Change Management models Structures SHALL Strategy, course offers Communication CILIP Professional associations Offer through Regional SDG Invite others Signpost Internal to Trusts & Organisations Influence Appraisal Feedback Appraisal Feedback Appraisal Feedback Groups, publications, courses Accreditation, Seal of recognition Statutory, Mandatory Risk Management Equality Health & Safety etc. Key National Context Regional & Local Context Direction

KSS Library and Knowledge Services Promoting a knowledge based NHS Forum Session How do staff see the future service and what might that mean for roles and staff development? What is their metaphor - if the NHS LKS of the future was an animal – what would it be? –Spider –Octopus –Tiger –Hybrid animal – made from chameleon, dog, giraffe and eagle

KSS Library and Knowledge Services Promoting a knowledge based NHS Progress to Date Web 2.0 Workshops Facilitating Learning Programme Knowledge Management Workshops Mentoring Programme Buddying Shadowing PDPs to Inform Staff Development Agenda Staff Role Reconfiguration

KSS Library and Knowledge Services Promoting a knowledge based NHS The Way Forward Creation of a library workforce development strategy Collate existing evidence and actively participate in national, regional and local staff and service development initiatives Improve understanding of user needs to focus on the knowledge and skills library staff require to deliver services Deliver learning opportunities that are tailored to the library environment Formalise evidence gathering to inform staff development

KSS Library and Knowledge Services Promoting a knowledge based NHS Questions and Discussion