User Services Office of Technology Integration David A. Gaitros, Ph.D. (850) University Center C6131

User Services Mission Statement: User services is committed to provide responsive and high quality desktop audio/visual support to FSU Administrative offices, University sponsored computer labs and classrooms.

User Services Technology Support (Lee McNeil) Academic Support (Jay Willoughby) –Technology Enhanced Classrooms (Earl Childers) –Audio Visual ( Ray Falcon & Ron Meyer) –University Computer Labs (David Schrader)

Technical Support Provides desktop support to selected administrative offices around campus including the President’s and Provost’s office. Current Initiatives –Deployment of applications to the desktop via Microsoft’s Systems Management Server (SMS) –Migration of Novell file sharing system to the Active Directory –Development of a Windows XP to Vista plan –Remote desktop management –Upgrade of student PC recommendations –Assist in the transition of Mailer/Garnet accounts to the JES environment

Technical Support Departments that receive direct technical support –Athletic Advising –Audit Services (used to be Inspector General) –Boosters –Budget & Analysis –Campus Recreation –Care –Center for Intensive English Studies –Civic Education and Service - includes FASS, Florida Campus Compact –Controller –Dean of Faculties

Technical Support –Dean of Students - includes Student Disability Resource Center –Employee Assistance Program –Financial Aid –General Counsel –Governmental Relations –Graduate Studies –Honors –Housing - includes Alumni Village –International Center –Lab Animal Research –OTI - Admin –President’s Office

Technical Support –Provost’s Office –Undergraduate Studies –University Business Administrators (used to be ABA under Controller) –University Counseling Center (used to be Student Counseling Center) –University Communications –University Relations –Union - includes Student Government and Student Activities –User Services –Vice President for Finance and Administration –Vice President for Student Affairs - includes Multicultural Affairs, LEAD Center, and Yearbook

Technical Support Departments that receive back-up support (on Novell servers) and/or Active Directory Workstation Management –Admissions and Records –Athletics –Career Center –Human Resources –International Programs –Purchasing –Research –Air Force ROTC

Classroom/Lab Support Current Initiatives –New Classroom Building (HCB) –Annual TEC Survey –New Chemistry building classroom design and installation –Implementation of use of FSUID in TEC Future Initiatives –Renovation of Ruby Diamond Auditorium –Pay-for-print in HCB –Recharging lockers for laptops –Upgrade of Strozier computer lab –Upgrade of memory on computers in MCH –Classroom capture system

Classroom/Lab Support Available Classroom Multimedia Classrooms With Network Before TEC Currently Fall

Classroom/Lab Support Lab# Computers Carouthers78 (12 Macs) Strozier78 (8 Macs) Student Union78 (10 Macs)

Point of Contacts (User Services) NameFSUIDExtension David A. Gaitrosdgaitros Veronica Lopezvlopez Lee McNeillmcneil Jay Willoughbywillough