Page 1 The Capability Maturity Model (CMM) distinguishes between immature and mature software organizations. Immature software organizations are typically reactionary and have little understanding as to how to successfully develop software. Mature software organizations understand the development process, which enables them to judge the quality of the software products and the process that produces them. Mature software organizations have a higher success rate and a lower overall cost of software across the entire life of a software product than do immature software organizations. The CMM has been adopted by hundreds of organizations worldwide who want to improve the way they develop software. Capability Maturity Model provides a framework from which a process for large, complex software efforts can be defined The CMM defines five maturity levels, evolutionary plateaus toward achieving a mature software process, that an organization can attain with respect to the software process. Source: Software Engineering Institute Level 5: OptimizedWork the measures Level 4: ManagedMeasure the work Level 3: DefinedWork the plan Level 2: RepeatablePlan the work Level 1: InitialWorship the hero Maturity IT Functions Management

Page 2 Defect Prevention Technology change management Process change management Defect Prevention Technology change management Process change management Quantitative process management Software quality management Quantitative process management Software quality management Requirements management Software project planning Software project tracking and over sight Software subcontract management Software quality assurance Software configuration management Requirements management Software project planning Software project tracking and over sight Software subcontract management Software quality assurance Software configuration management Level 1: Initial Level 2: Repeatable Level 4: Managed Level 5: Optimizing Organization process focus Organization process definition Training program Integrated software management Software product engineering Intergroup coordination Peer reviews Organization process focus Organization process definition Training program Integrated software management Software product engineering Intergroup coordination Peer reviews Level 3: Defined CMM defines issues to be addressed The true value of the CMM is that it defines the issues that must be addressed by a software process to achieve each maturity level. These issues are called key process areas (KPA). IT Functions Management

Page 3 The software process for both management and development activities is documented, standardized, and integrated into a standard software process for the entire organization. All projects use an approved, tailored version of the organization’s standard software process for developing and maintaining software. Detailed measures, called metrics, of the software process and product quality are collected. Both the software process and products are quantitatively understood and controlled Continuous process improvement is enabled by quantitative feedback from the software process and from piloting innovative ideas and technologies. The planning and management of new projects is based on experience with similar projects. Process capability is enhanced at the project level by establishing basic process management techniques Software requirements and deliverables are baselined Processes often differ between projects, reducing opportunities for teamwork and reuse The user community is provided visibility into the project at defined occasions, typically via the review and acceptance of major project deliverables, allowing limited management control Overcommitment si common During a crisis, planned procedures are abandoned and project teams revert to coding and testing Success depends on having an exceptional manager and seasoned and effective software team The software team process is effectively a black box to the user community. Resources go in and software potentially comes out LevelDescription 1. InitialThe software process is ad hoc, and occasionally even chaotic. Few processes are defined, and success depends on individual effort and heroics 2. RepeatableBasic project management processes are established to track cost, schedule, and functionality. The necessary process discipline is in place to repeat earlier successes on projects with similar applications 3. Defined A standard process is used, with possible tailoring, on all projects. Management has good insight into technical progress on the project Defined processes allow the user community greater visibility into the project and enable accurate and rapid status updates. 4. ManagedProductivity and quality are measured for important software process activities across all projects. The user community can establish an accurate, quantitative understanding of the software process capability of your organization/team and the project risk before the project begins. 5. OptimizedInnovations that exploit the best software engineering practices are identified and shared throughout the organization The software process is improved by changing common causes of inefficiency Disciplined change is the norm, not the exception. Features The five CMM maturity levels Capability Maturity Model