| See the possibilities… Professional Services Overview Fusion 08 Jeff Carstarphen

| See the possibilities… Introductions Name, company, role An example of ONE unsolved business challenge

| See the possibilities… Session Overview Products & services offering Recent examples of completed solutions Customization life cycle overview Open discussion Closing

| See the possibilities… Products & Services Onsite business audits Business analysis Business requirements documentation

| See the possibilities… Onsite Business Audits Review and document your current use of the ePace system. Identify any 3 rd party software in use that may be able to interact with ePace or handled exclusively by ePace. Document issues identified during the audit. Document ePace specific recommendations by module. Document a detailed action plan for executing on the recommendations.

| See the possibilities… Business Analysis Objective: Solving for unsolved business challenges Process –Information gathering on current situation. –Analysis of current situation. –Statement of alternatives. –Agreement on project size and scope.

| See the possibilities… Business Requirements Documentation Objectives –Clearly communicate business problems and solutions. –Minimize rework. Audience –End user –Programmer –Quality assurance tester Signed Work Order Document

| See the possibilities… Case Studies Detailed business audit report document ePace customization –Requirements document –Finished product Crystal report customization –Requirements document –Finished product

| See the possibilities… Customization Life Cycle

| See the possibilities… Open Discussion/Closing