Housekeeping Human Resources Issues

Labor Markets Young mothers Displaced homemakers Student employees Dislocated workers over age 50 Recent immigrants Persons with handicaps Retirees Former welfare recipients

Internal Recruiting Activities Cross-training Succession planning Paying for performance Posting job openings Keeping a call-back list

External Recruiting Activities Networking Temporary employment agencies Leased employment companies Tax credits Employee referral program

Prepare to Train Analyze the job Identify job knowledge Create a task list Develop a job failure scenario Develop your department training plan Make copies of materials needed Establish a training schedule Select a training time and location Notify the trainees of the dates and times of training Practice your presentation

Present-Practice Present Prepare the trainees Begin the training session Demonstrate the procedures Avoid jargon Take adequate time Repeat the sequence Practice Trainee demonstrates each step Trainer coaches performance Trainee explains how to do each step and what its purpose is

Follow Up Provide opportunities to use new skills during and after training Have employees discuss training with co-workers Coach a few tasks each day Provide constant feedback Evaluate the employee’s progress

Alternative Scheduling Techniques Employing part-time workers Allowing flexible work hours Offering compressed work schedules Implementing job sharing programs

Guidelines for Developing Incentive Programs Develop an incentive program appropriate for the department Outline specific goals and objectives for the program Define requirements to receive the recognition and rewards Brainstorm a variety of rewards and get approvals if financial expenditures are involved Determine the date and time to begin the program

Activity Creating a basic training plan

Suggested Readings: Casado, A.M. (1999). Housekeeping Management, 7th Edition, Wiley, NY Craig,R,S.(1989). Housekeeping management in the hospitality industry, National Publishers of the BlackHills, New York Jones, T.J.A. and Harrah, W.F. (2005). Professional Management of Housekeeping Operations, 4th Edition, Wiley, USA Kappa, M.M. Nitschke, A. and Schappert, P.B. (1997). Housekeeping Management, Second Edition, Educational Institute, Orlando, FL Kasanava, M.L. Brooks, R.M. (2005). Managing Front Office Operations, Seventh Edition, Educational Institute, Orlando, FL Stipanuk, D.M. (2006). Hospitality Facilities Management and Design, Third Edition, Educational Institute, Orlando, FL