Employee Data Collection Training

Core Competencies  Sustainable competitive advantages  Not material items  Core competencies are processes

Core Competencies  Alter with time  Competencies must evolve  Competencies carve a niche

Key performance indicators  Measures progress toward goals  KPI is different for each company  % of packages delivered  Revenue from return customers

Key performance indicators  Must be a crucial part of success  Goals may change  KPI may change

Supply chain management  Overseeing all stages  Manage flow of information  A complete network

Supply chain management  Obtain goods or services  Accomplish goals  Smooth transition

Control chart  Establish statistical control limits  Monitor performance and quality  Illustrate efficiency

Control chart  Number of Standard Deviations  Larger deviations (z=3.00)  Illustrates the need for alterations

Statistical process control  Identify issues  Make corrections  Preventative measure

Statistical process control  Ensures quality and efficiency  Variability occurs  Crucial for correcting potential problems

Reference Mentzer, J.T. et. al. (2001): Defining Supply Chain Management, in: Journal of Business Logistics, Vol. 22, No. 2, 2001, pp. 1–25 Reh, J. F. (2010). Key performance indicators. Retrieved from dic.htm Russell, R. S., & Taylor, B. W. (2009). Operations Management: Creating Value Along the Supply Chain (6th ed.). Hoboken, NJ: John Wiley & Sons.