Technology and Innovation in Travel Insurance – A Guide to Best Practice Author: Jack Harris

Agenda – What I would Like To Talk About  Introduction – Who am I?  Technology in travel insurance  Online distribution channels  More than just travel insurance  Summary & questions?

Travel insurance technology Online sales through a number of channels/methods: –Direct XML connection between partner site and insurer system –Integration of partners GDS platform with insurers system –Standalone white label websites

White label sites Fully or partially branded as per client request and regulatory environment Offers unique ability to extend customer touch points, aid customer retention and up sell opportunities Increased product scope including annual policies, tiered offerings targeted advertising campaigns

Current platforms supported by WAATS GDS/ Travel Agency/ Airlines SETTLEMENT - Credit Card / Agency B2B2C Co-Branded Partner Site B2B2C B2B B2C XML Integrated WAATS Computer systems Must be compatible With a wide range Of platforms

Innovative product solutions Offering more than just a basic travel insurance policy Tailored underwriting and rating approach Value adding product enhancements such as…..

 24/7 travel safety response service  Pre travel safety advice  World risk matrix

Talking Nurses 24/7 telephone support from qualified nurses and doctors Service available before, during and after travel

Go-Sim Global sim cards allowing for calls to be made or received worldwide Savings of up to 85% as compared to usual service providers Available in 175 countries and on 400 different networks

Getaway Guru Travel information on a dedicated website tailored to each customer Online store for travel documents, medical information and vaccinations Policy wording and insurance information

Summary First class technology interacting with a number of platforms White label websites that stretch customer touch points Innovative products solutions adding real value

1 Client logs onto partner web site and applies for insurance product 2 Partner web site passes flight info entered and additional rating information to AIG 3 AIG returns a travel insurance quotation to the partner web site. 4 Client receives quote and accepts – booked along with completed flight purchase. XML Quote Request XML Quote Return XML Book Request XML Book Confirm XML Print Request XML Print Return 6 Client receives policy number, partner Web site sends document print request 7 AIG generates document and returns to requesting Web site (or directly to customer via ) Apply View Buy Receive Get Document Payment Authorization Authorization Approval 5 AIG receives policy issue request and returns confirmation and policy number to partner included in client’s itinerary. Example of an XML transaction flow