4-1 Understanding the Basic Team Processes Chapter 4

4-2 Motivation Social Loafing  Free riders  Sucker effect  Contributing Factors: No need for coordination of efforts Individual performance unaccounted for Unaware of others’ efforts

4-3 Motivation Increasing Group Motivation  Task Job Characteristic Model Task interdependence  Evaluations and Rewards Individual and team based  Team Efficacy Team potency  Commitment and Cohesion Group cohesion

4-4 Group Cohesion How Cohesion Affects the Group’s Performance  Bidirectional positive influence  Cohesion important when task requires: Interdependence Interaction Coordination  Cohesive teams: Better prepared to handle conflict More conformity

4-5 Group Cohesion Building Group Cohesion  Characteristics of Cohesive Groups: Similar attitudes/personal goals Time together Smaller teams Group incentives  Building Cohesion: Training in social interaction skills Training in task skills Team success and reward for success Team leader behavior

4-6 Team Roles Role Problems  Role ambiguity  Role conflict Leads to:  Stress  Decreased satisfaction and morale  Increased turnover  Decreased participation  Solutions: Make important roles explicit Prioritize tasks

4-7 Team Roles Types of Team Meeting Roles  Leader or Facilitator Develop agenda Ensure information is shared and understood Remove internal problems  Recorder Notes key decisions and assignments Minutes Sometimes acts as scribe  Timekeeper

4-8 Task and Social Behaviors Task Behaviors  Information sharing and behavioral assistance Social Behaviors  Social recognition and encouragement Balance depends on:  Characteristics of group  Maturity level of group  Nature of task

4-9 Task and Social Behaviors Insert Figure 4.1: Task and Social Support in Teams (p. 72)

4-10 Team Adaptation and Learning Shared mental models  Related to the task and how team operates Considerations: accuracy and degree of agreement Transactive memory  Awareness of knowledge possessed by team members  Benefits coordination and problem-solving

4-11 Team Adaptation and Learning Using Feedback  Best feedback is positive and negative Improves mental model Requires safe environment Group Process Observations  Best if completed by team member

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4-15 Activity Continued