Nortel Contact Center Symposium ACD Agent Press F5 to begin presentation Click on your mouse or use the spacebar or arrow keys to advance to the next slide.

Slides:

Advertisements

Similar presentations

Telephone Instruction for University of Arkansas Campus Digital, multi-line faculty and staff (only) telephones Standard analog single line faculty and.

Advertisements

V3.0 12/04/ For Coral Systems With PRI Services Presented by Education Technology Services.

Hosted VoIP Service Special Calling Features Flash Services Feature Access Codes.

IP Communications Training 8961 Series. Getting to Know Your Phone Message Waiting LCD Screen Soft Keys Speakerphone Navigation Pad Line or Speed Dial.

IP Communications Training Getting to Know Your Phone 1.Phone Screen 2.Phone Model 3.Soft Key Buttons 4.Navigation Button 5.Applications Menu Button.

IP Communications Training 6900 Series. Getting to Know Your Phone LCD Screen Line Buttons Soft Keys Transfer, Conference, Hold Keys Headset Button Speakerphone.

IP Communications Training 7900 Series. Getting to Know Your Phone Message Waiting LCD Screen Soft Keys Footstand Adjustment Speakerphone Navigation Button.

VoIP Training 2010 RMIT STAFF 27 April RMIT University ITS Training 2 Introduction VoIP trainer Session time Training room.

Cisco IP Phone 7911, 7941, 7961 Series Full-feature telephone that provides voice communication over the same data network that your computer uses, allowing.

University of Maryland Center for Environmental Science Chesapeake Biological Laboratory IP Phone Training.

Using Ericsson Phone Features

Welcome to this helper. Click on the image of your phone for a guide to popular functions. Click on the logo to return to this first page. Click on to.

About Your Set 1 - Display 3 - Ring and Message Indicator 4 - Volume, Speaker, and Mute Controls 5 - Fixed Keys 6 – Keypad 7 - Programmable Feature Keys.

Meridian M2008 & 2616 Please press the F5 key on your PC to begin the presentation Press the space bar or arrow keys to advance 1 IT Support Center

1 © 2005 Cisco Systems, Inc. All rights reserved _04_2005 Cisco Confidential Cisco Unified Communications Solutions End User Training Facilitated.

Basic Features Voic message indicator

Nortel Meridian M3903 Telephone Training San Diego County Office of Education.

Ready to begin. Buttons Phone basics Handling calls Making Pages Additional features.

TELUS Restricted and Confidential 1 Call Pilot 5.0 Voic Training AHS - ECS.

Cisco IP Communications Solutions End User Training

ESI Phone System Training Adcom/Valentine Systems

Easy to program User friendly Online help Feature rich.

Cisco 8851 and 8861 Telephone Training Presenter Troy Andersen

Busy Lamp Field User Guide for Polycom Soundpoint Phones

INSIGHT TOTAL TECHNOLOGY SOLUTIONS Cisco 7900 Series Phone and Voic Training Dole Fresh Vegetables.

Voic message indicator This will light up if you have a message in your voic box It will flash when you receive a call Line Buttons #22 is the.

Telephone & Voice Mail End User Training. Overview  The new system should be fully live & receiving incoming calls on Wednesday morning, August 13 th.

Mitel 3300 ICP Telephone Training. CSC Campus New Phone Types

MAXIMIZING YOUR BUSINESS ADVANTAGE TECHNOLOGY SOLUTIONSMAXIMIZING YOUR BUSINESS ADVANTAGE Dole Fresh Vegetables Phone Training March, 2012.

M3903 Enhanced Telephone The M3903 Enhanced Telephone is a multi-line digital phone supporting up to four lines and/or features. The productivity- enhancing.

CNS Telecommunications

Telephone Training M3904 Telephone Set IT Support Center

Welcome u How to use the new NCAR telephone system u Telephone Features u Voice Messaging Features.

UFIT Telecommunications

M3902 Basic Telephone This is the standard University of Alberta phone. The M3902 brings the display-based interface and handsfree capability to this basic,

Maysville Community and Technical College IP Phone and Voice Mail Training.

EMERALD ICE User friendly Feature rich Easy to program Easy to customize Audio help.

The 4205 Set has ten fixed-function keys (SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE, arrow up, and down) and 14 personal.

Your New Cisco Phone.

Using MMU Telephones Using the MMU telephones To learn more about each feature, click on the diagram labels. When you have read each pop-up box, click.

Polycom 601/650 IP Phone Quick Reference Guide SURVIVABILITY MODE

Welcome u How to use NCAR’s telephone system u Telephone Features u Voice Messaging Features.

Introducing The IP550 IP Telephone. What to expect from your new IPitomy IP telephone system The IPitomy system has many of the same features of traditional.

● GHX KEY TELEPHONE SYSTEM / SLT User Guide GHX-308A/616/36/46 SLT User Guide for GHX System Call Forward ● Lift handset. ● Dial ● Dial the desired.

Welcome u How to use the new NCAR telephone system u Telephone Features u Voice Messaging Features.

Welcome u How to use the new NCAR telephone system u Telephone Features u Voice Messaging Features.

Using UC500 IP Phone System. Line Call Feature Flashing Green : call placed on hold by you Steady Green: line in use by you Flashing Red: Call is placed.

1 Introduction to Your Norstar Telephone System IT Support Center or

Genesis Networks, Inc. Confidential and Proprietary RSCCD Cisco IP Communications Solutions End User Training May 1, 2009.

ShoreTel IP 480 Phone Training

Cisco 7900 Series Phone Training UFIT Telecommunications PHONE:

Cisco 8800 Series IP Phone Training

How to Use the Mitel Your Phone SoftKeys: Keys that allow you to choose between different options on the screen HardKeys: Keys that need to be pushed.

Proprietary & Confidential. Distribution without approval prohibited. Copyright © Zultys, Inc All rights reserved. ZIP 3x Series Quick Reference.

Introducing The IPitomy IP320, IP330 & IP410 IP Telephones IP410 2/3 Call/Line Keys 4 Call/Line Keys 3 rd Call Key IP330 IP320, IP330* * IP330 is exactly.

© 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink.

Using your ENA Connect Phone Polycom IP 321/331/335.

EVOIP 7 Cisco IP 8841 Training Created for:.

Using your ENA Connect Phone Polycom IP 650/ Getting to know your IP 650/670 Soft Keys Shortcut to call logs Menu navigation arrows = select X =

Cisco 7841 IP Telephone Features and Functionality Unity Voic

Cisco 7900 Series End User Phone Training Instructor: A.J. Deardorff 1.

Cisco Unified IP Phone 8941 and 8945

Hosted Voice Product Training Panasonic Cordless TPG-600 Phone

Trans-West Network Solutions

EMERALD ICE User friendly Easy to program Audio help Feature rich

The Hong Kong University of Science and Technology

6402D Voice Terminal Guide.

DSCI’s UCx Hosted Telecommunications Service

Using Your Cisco 7940/7960 IP Telephone

Presentation transcript:

Nortel Contact Center Symposium ACD Agent Press F5 to begin presentation Click on your mouse or use the spacebar or arrow keys to advance to the next slide

Login Procedures Pick up your handset Press your ACD (Position ID) button Enter your Agent ID + “#” If you use a headset, press your headset button.

How to answer and end a call To answer an ACD call: Press your ACD (Position ID) button To end an ACD call: Press the Goodbye button To put an ACD call on Hold Press the Hold button To return to the call Press your ACD (Position ID) button

Not Ready Procedures Note: Calls will still come through to your private number. To log out for a few minutes (Lunch, Break, training, etc) Press the Not Ready button No calls will come through to you until you press the Not Ready button again. If you are stepping away from your phone for a short period of time, you must put yourself in a Not Ready state

Log out Procedures Note: If Make Set Busy is pressed only once, a call to the private number will ring busy to the caller or go to voice mail and will not come through. To log out of the ACD ( End of shift) Press the Make Set Busy button twice You will be logged out of the system To log out at the end of your shift:

Your Intercom Each telephone has its own individual intercom number and you can receive and make calls to other telephones within your intercom group. To call another telephone within your intercom group: Press your Shift key to get to the secondary screen Press your intercom button Dial the 2-digit intercom number Main Screen Secondary Screen

Call Hold To place a call on hold Press the HOLD button (The LCD indicator flashes beside the line on hold) To retrieve the call on hold Press the line button beside the flashing indicator

Call Transfer To transfer a call to another extension: Press the TRNS softkey (The other party is put on hold) After you hear a dial tone, dial the extension that you want to transfer the call When the party answers, announce your call Press the TRNS softkey (You will be disconnected from the call)