United States Department of Agriculture Office of Procurement and Property Management Charge Card Service Center USDA Wrap-Up/Closing Session John McCain, Program Manager Charge Card Service Center (CCSC) 2009 GSA SmartPay ® Conference Thursday August 12, :00-3:10 pm Room North B 308, Georgia World Congress Center

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 2 Agenda  CCSC Team Points of Contact  When to Call US Bank  System Defects vs. System Enhancements  Charge Card Program Annual Calendar  CCSC Guides & Reference Materials  CCSC Website  Hierarchies  Closing Remarks

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 3 CCSC Team Points of Contact  CCSC Team o John McCain - Program Manager o Frank Hodo - IT & Process Improvement Lead o Damien Sisca - APC Liaison & Fraud Detection Lead o Linda Wilson - Agency Advocate & Policy Support o Henry Hansen - Agency Advocate & Policy Support o Teresa Maguire - Travel Card Lead o Nicholas Van Vranken - Travel Team o Denise Hayes - Chief of the Property Management Division (Fleet Lead) o Clara Hickerson - Communications, Policy & Training (DRT Strategies) o Yadira Stamp - CCSC Inbox Management (DRT Strategies) o Lynn Anderson - Technology Management (DRT Strategies) o Geoff Schrager - Data Support (DRT Strategies) o Merabell Puwo - Data Support (DRT Strategies) o Justin McLeod - Fleet (CRI) o Shakara Doster - Fleet (CRI)

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 4 When to Call US Bank System Defects vs. System Enhancements  Call US Bank If you are experiencing a defect in operation of the AXOL system  Contact the CCSC For system enhancement issues, questions, or suggestions

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 5 Charge Card Program Annual Calendar Q1 October  APC Meeting Q1 November  Announcement of Incentive Award/ Agency of the Quarter for Q4 (previous FY) December  LAPC Quarterly Reviews Q1  APC Annual Reviews  APC Quarterly Newsletter Q1  Prepare course schedule for GSA SmartPay2 Conference 2011 Q2 January  APC Meeting Q2 February  Announcement of Incentive Award/ Agency of the Quarter for Q1 March  LAPC Quarterly Reviews Q2  APC Quarterly Newsletter Q2  Validation Testing for LAPC Training

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 6 Charge Card Program Annual Calendar Q3 April  APC Meeting Q3 May  Announcement of Incentive Award/ Agency of the Quarter for Q2 June  LAPC Quarterly Reviews Q3  APC Quarterly Newsletter Q3 Q4 July  APC Meeting Q4  GSA SmartPay2 Conference (July or August) August  GSA SmartPay2 Conference (July or August)  Announcement of Incentive Award/ Agency of the Quarter for Q3 September  LAPC Quarterly Reviews Q4  APC Quarterly Newsletter Q4  End of Fiscal Year  Review of Annual CCSC Goals (compilation of metrics)

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 7 CCSC Guides & Reference Materials The Guides Are Your Friends: These reference materials were developed to help you, your team and your cardholders. All CCSC Guides for Purchase, Travel and Fleet are ed to Coordinators and then posted on the CCSC Website for further access and reference.

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 8 CCSC Guides & Reference Materials  The Completed Guides/Reference Materials Coordinator’s Purchase Program Guide Cardholder’s Purchase Program Guide AOs Purchase Program Guide AO Guidelines for Final Approving in AXOL Cardholder Guidelines for Approving & Reallocating in AXOL Purchase Card Locked Transaction Scenarios & GL Extract USDA Purchase Program User Profile Step-by-Step Quick Guides -Cardholder -Coordinator -Manager -Proper Use

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 9 CCSC Website The CCSC Website is a valuable resource and tool for Coordinators, AOs, cardholders and all Charge Card Program participants. In 2010, the CCSC posted charge card program forms on the website for easy access and convenience. The CCSC team worked to enhance and redesign the site to make it more user-friendly, improve site navigation and content and to provide accessibility to important program information, guidance and resources.

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference 10 Hierarchies The hierarchies are aligned with the various roles and responsibilities in the USDA Charge Card Program. DPM APC LAPC AO Cardholder

USDA Charge Card Service Center USDA Wrap-up/ Closing Session - GSA SmartPay2 Conference Closing Remarks 11 The CCSC thanks you for all of your help, support, and team spirit in the significant successes of the USDA Charge Card Program.