Madeline Noya, Ph.D. Director of Planning & Evaluation Santa Cruz County Housing Support Program Data Seminar

Presentation Overview Data Driven Decision Support (DDDS) Main Ingredients for Success Examples of DDDS Implementation Key Indicator System CIS Reporting for WtW Examples for Tracking Process & Outcomes for Housing Programs

Executive Level Support Make Data Driven Decision Support part of agency-wide strategic plan “Create reports and dashboards for all levels of staff, and train staff & managers in their use” Instituted HSD STATS – 2.5 hour monthly Leadership Team meeting solely focused on performance data Ingredient for Success

Dedicated Staff Resources – Centralized Reporting Team Within the Administration Division, Planning & Evaluation Unit P & E is responsible for agency-wide Reporting, Contracts & Quality Assurance Small Centralized Reporting Team Programmers (3 positions) ETL processes and CIS report writing and report optimization Key Indicator System, fiscal, personnel Adult Services & Child Welfare Analysts (2 positions) Supervises the programmers and does child welfare, IHSS, and APS data analysis Develops reporting for the Employment & Benefits Service Division Ingredient for Success

Attention to All DDDS Components Use Products Quality Control Development Infrastructure Ingredient for Success

Main Menu for EBSD Key Indicator System

Example of Indicator Summary Key Indicator System

Example of Drill Down Menu Options Key Indicator System

Example of Drill Down by Office Key Indicator System

Example of North Office Drill Down Key Indicator System

Santa Cruz WTW Alerts Report for 09/ Employment PlansActivities EW CSLD CS IDSTATUSe2 Lite Uneng- aged Coming Due Not Enough Hrs to Meet the Plan Insuf. Hrs in Plan (20, 30, or 35) Activities Ending w/in 2 Weeks Open Actv with No Status Updt for > 60 Days Activities w/ no Sched or Planned Hours Exempt Alerts Consec Days COUNTY CE CE Doe, JohnEC361B02XXSanctionedX NameEDPE1B03XXOther X NameEC361B02XXRegistered X Vocational Training 9/30/14 Vocational Training NameEDPE1B03XXRegistered No Active Plan X NameEDPE1B03XXRegistered No Active Plan X NameEDPE1B0FXXRegistered X X NameEC321B08XXRegistered X NameEC321BOLXX Good Cause GC > 30 NameEC3T1BONXX Registered Vol. X NameWDPNB151XXRegistered X X Example – CIS Report

Tracking Process & Outcomes for the Housing Support Program Data Source Development (CIS, HMIS, Local) Assure Data Quality Data Integration Review and Accountability Tracking HSP

Participant InformationJul-14 - Services Case Mgr Last Name First Name CalWIN Case # Date of Birth Program Start Month Program Start Year Housing Scholarship (New, Continuing, Returning) Short Term Rental (New, Continuing, Returning) Family Stabilization Housing (New, Continuing, Returning) Number of Months Housed After Assistance Ends WD DuckDonB12341/1/1952Jul2014New WD MouseMinnieB78914/1/1928Jan2014 Cont WDBeautySleepingA98767/1/1960Jan Example of Monthly Detailed Data Collection Tracking HSP

Objective A:Objective B:Objective C: YTD Total for FIT: Objective D: Count of new housing scholarship participants: Count of new short-term housing stabilization participants: Count of new family stabilization housing participants : Number of all Housing Program participants who reach 3-months stably housed after completing any type of rental assistance: Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total to Date:00000 Annual Goal: Progress Toward Goal to Date: 0.00% Example – Performance Measures for Non-Profit Contractor Tracking HSP

Preliminary Ideas for HSP Data Collection A. All HSP providers will input data into HMIS B. Use local data to track service provision and outcomes C. Match data from A & B to CalWIN (CIS) to track benefit profiles and other data D. Develop related Key Performance Indicators Tracking HSP