Jerry VerDuft, MSQA Education Chair, ASQ Pikes Peak Section Deming Conference Overview: Bring Back The Individual and Joy In Learning and Leading
Dr Deming’s Teachings about People People are self motivated (intrinsic) – pride is their birthright Intrinsic motivation is very powerful Selective adaptation of personal goal with organizational goal Differences in people are part of the system Fear results in reluctance to do the right thing Let people develop the system Ask what is stopping us from doing better? Listen to people – where is the process bad? Leadership: Make things better (improve)
The Learning Process David Langford of Langford International Improvement of learning systems - Information received - Knowledge: We can explain the information we received - Know-how: We can apply the information - Wisdom: We can prove the information is correct – becomes integral part of our lives Quality rigid – time flexible > we can all get it Learning oriented vs task oriented Maximize teacher’s abilities and process adaptability > better methods
Deming and McGregor Dr Curt Wegner Deming stressed intrinsic motivation not be surpresed Leader provides inputs, value added decisions, improvements Understand the psychology of people McGregor was a Social Scientist with X (extrinsic motivation) and Y (intrinsic motivation) theory predicting human behavior Deming stated that X does not control behavior, makes it unpredictable Deming and McGregor came to similar conclusions on moving out of the comfort zone
Abolishing Performance Appraisals Mary Jenkins, Satern Corporation Root of Problem: Faulty assumptions Why the backfire? - Multiple competing purposes - Based on set of faulty assumptions - Conflict with stated organizational values - Ruptured relationship
Abolishing Performance Appraisals What results are we getting? - dread - avoidance - disingenuous - arguing about ratings - superficial goals - different interpretation of standards - diminished trust - damaged credibility
Appraising your Appraisal People are different – optimize their skills 90 % of problems are system, not people Intrinsic motivation Flexibility Self assessment to find best organization “fit” Focus on development and improvement
General Summary People are intrinsically motivated and want to work and learn Leadership is to make things better and drive out fear > encourage education and self improvement for everyone Sustain constancy of purpose Transformation is not just taking action on data but improving the distribution People > process > interaction > system Cooperation vs internal competition Everybody wins!